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Whats the best way to contact virginmedia?
readabook
Posts: 40
Forum Member
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My contract expires in September.
I want to re-negotiate.
Ringing 150 has me waiting for a long period and then trying to understand the accent of the support person.
Its very difficult ( I have no agenda here other than saying I cannot understand the accent, it might be better with a better quality phone line).
I ended the call and tried "live chat" , was told I was being put through to the appropriate team after explaining I was thinking of leaving.
Waiting 30 minutes so far.
Is this normal?
Everything now seems broken, trying to contact a person is very hard.
Makes me even more determined to leave unless a great offer is available.
But then BT may have equally poor customer service.
I want to re-negotiate.
Ringing 150 has me waiting for a long period and then trying to understand the accent of the support person.
Its very difficult ( I have no agenda here other than saying I cannot understand the accent, it might be better with a better quality phone line).
I ended the call and tried "live chat" , was told I was being put through to the appropriate team after explaining I was thinking of leaving.
Waiting 30 minutes so far.
Is this normal?
Everything now seems broken, trying to contact a person is very hard.
Makes me even more determined to leave unless a great offer is available.
But then BT may have equally poor customer service.
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Comments
Still waiting for chat . Almost 90 minutes now.
Despite me keeping it open.
It looks from Downdetector that VM had issues all day yesterday and reports are rising again this morning.
Might be worth leaving a day or two to when they're less busy
More often than not, it's normal. For them.
I've seen suggestions that phoning as soon as their customer services opens in the morning may help, that's worth a try, otherwise, you're stuck with potentially hours or days trying to get through. Chat and whatsapp can be just as bad, I've tried them all in the recent past. It's pot luck with VM.
If you log your phone calls and any responses, you can put in a complaint afterwards and claim compensation. I did that last year, took me 3 months to get the dosh, with many follow-ups including via their forum to get a response. Then, they had the cheek to say THEIR time was up and tried to get me to complain to the arbitrator instead (I refused). They are, at times, utterly pathetic.
Good grief what a company.
They're not great but I've never had any problem renewing a contract.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275
Did my last contract change via WhatsApp, and will be sorting my upcoming move that way too.
Thanks. I see no invitation for affected consumers to participate though, sadly. Still, I can send Ofcom a copy of the struggles I had with them last year - it's enough to write a book!