I called Three yesterday evening & just got the usual runaround from them. First I called 333 explained that I have a new contract that reception is awful except right by a window (this is true) & that I wanted to have a Home Signal box. After taking all my details & putting me on hold several times he gave me an 0800 number to call which I did.
I called the 0800 number & the guy who answered assured me that it was toll free which I am still dubious about as I thought that 0800 numbers cost 15.3p/min. However the guy couldn't help me as this is apparently is the support number for people who already have a Home Signal box. He therefore put me through to yet another person who after taking all my details & putting me on hold several times me gave me an 0844 number to call for the Options Team. I asked why this was a paid call & why he couldn't just put me through but he said it was impossible.
I called the 0844 number but discovered that I was in fact talking to regular Three telephone support but paying 15.3p/min for the privilege. After taking all my details & putting me on hold several times the lady said that she would put me through to the correct person to get a Home Signal box. After a couple of minutes on hold listening to music the line dropped & I was cut off.
Perhaps someone who has been successful in getting a Home Signal box could tell me how they did it & who they spoke to.