She has zero empathy with anyone and if her wants and desires are thwarted she resorts to childish insults such as ''You're Scottish. You have your fat to keep you warm''.
Horrible, isn't it. And don't forget another of her vicious barbs: "Do you shave your head to hide the fact that you are going bald?" ....spoken to a complete stranger at an airport who had annoyed her in some way. It really is playground bullying, resorting to nasty personal insults about people's appearance and thinking it makes her look big and clever.