The automated menus are changing to voice activated ones this year. Possibly Spring I have been told.
In regards to infinity offer you got. Why not try sales again or the customer option teams for the best offers?
I would if I knew how or thought it might help. Is there a different number? If there is a different department then the guy I spoke to must have been the most unhelpful customer services rep there is as he didn't mention any other numbers I could call. But kept repeating the same crap that all he could do was cancel the order.
Anyhoo, cheers for the help.