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I book my tickets online 3-5 times a week and I've only stuck to the 20 minute rule a couple times. I've collected my tickets as late as 15 minutes after the advertised start time without any issues. I believe they will only enforce the 20 minute rule if the showing is sold out, I've collected my tickets 10 minutes after the advertised start time when the auditorium has been around 90% full.
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