I agree making a meal of sleeping on the floor was a step too far and I do like the girls..I think it's shame if they have been put up to that.
Nothing irritates me more than waiting for a meal when everyone else has theirs. If you are a one man band it's not easy but modest B&Bs manage so a hotel with staff should have ensured that on that day surely! And I stand by my comment that a collection of antique furniture in good condition would be better than cheap pine. You could have good quality modern mattresses with period headboards. Nothing is nicer in a venue than when you have an updated version of the appropraite period style. And nothing is safer than hotel quality Egyptian cotton bedding. It can't be easy running a small business, I feel for everyone of them but think..think!