The automated menus are changing to voice activated ones this year. Possibly Spring I have been told.
Those are worse. i remember a couple of years back trying to get through to my insurance company with these voice activated menus. Like a flipping nightmare.
i know technology is better these days, but i can't see the voice activated menus being much better.
In regards to infinity offer you got. Why not try sales again or the customer option teams for the best offers?
why can't these companies just give a decent customer service? it is not difficult.