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Old 13-02-2013, 21:30
Bellamy
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Join Date: Mar 2009
Posts: 266
Eep I see what you mean about the responses on Trip Advisor - regardless of how harddoneby a proprietor feels they should bear in mind that what they write stays there for all and anyone to form an opinion with...

I would never stay anywhere where I knew the owners were prepared to post this kind of response on a public forum for all to see...

Sadly I think these responses show a very unprofessional approach that doesn't bode well.
All of the above. They have plenty of good reviews. It would have been better to respond the criticism along the lines of "Sorry you didn't enjoy your stay/ we'll take it on board" etc. If they believe the criticism is porkies, they can ask the guest to email with further details as they cannot trace the problem. All the point scoring is counter productive.
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