Oh really? What are you going to do about it you little pipsqueak?
Not 'cool' with it are you? Tough titties.
I can't believe that in this apology he's being ungracious and trying to pin blame on other people exaggerating it.
If he was two hours late then he was two hours late, simple as that, nobody's exaggerating anything.
Rather than people hoping that they get a refund I think people should be demanding a refund.
People payed a lot of money for a faulty product that wasn't as advertised on the tin. People were forced to leave to get home.
These are mainly children who he's treated with such disregard.
Pipsqueak! Perfect....just perfect!