I have seen to new software on my neighbours tv and it looks great and he has no complaints,and I cant see why it it taking so long to get a sensible answer from bt why I cant get the new software there really should be a simple solution
But stewM answered your question in post #2, but it appears you choose to ignore his answer -
The software is targeted at your Vision Box by BT. You cannot force the software through hard/soft or any form of resets.
And that BT page showing the various ways to get the new look is for Vision users whose boxes failed to upload the already targeted software at the first download attempt.
So theres only one thing required to get this new platform - patience.