that bad is it
No. It isn't actually.
Many users don't like it. Yet many users do. Opinion is split on the matter. But it most certainly is different.
The GUI is 'clunky' and one has to be patient with it.
You are recommended to perform a hard reset at least once a week to prevent problems occurring.
Its a totally new menu system which needs to be learned how to use again.
Your box will now work independently from an internet connection.
And (even though its not supported) one can now use Multiroom.And you can now download multiple HD films.
Its not perfect by any means. But it most certainly isn't the piece of trash some would have you believe.