That addiction documentary was great, watched it about 3 times he just seems to have this really genuine empathy with people and ability to get on their level.
Not seen the Westboro thing, keep hoping it will get repeated again so I can
I agree, it sounds silly but there's little things like he had his hand on the woman he was talking to's knee when she was speaking to the rehabilitation programme leader, and he puts people at ease a lot.
The interview with the Westboro baptist church is here
on YouTube if you want to watch