Surely they would have known that anyone answering the phone and putting them through was at risk of losing their job? I mean, we're talking about the Royal Family here. Okay, they couldn't have known that someone with mental problems would have answered the phone, but they would have known that they'd have been putting someone's job at serious risk though. You don't get let off with much when it comes to the Royal Family.
Surely the person answering the phone at the hospital should of been better at their job .. Anyone could tell by the conversation that it was nonesense