It's not just Liverpool so. There are two stores I visited regularly in the past here in Dublin and they're both atrocious at providing any form of customer service. I was in one of the city centre stores last year looking to by a pair of Beats by Dre Headphones. They're definitely not cheap and I ideally wanted a black pair although they only had red on display. I asked a staff member if they had any black and he he cuttingly said no and continued walking by. I walked over to another girl and she gave me the same response. I then followed the first guy to the counter and asked him if the other city centre store had any in stock and his exact response was "Well you'd better go walking to find out".
It was appalling. Then when all of the stores closed down here I thought to myself "Good, maybe they'll learn a bit of customer service in future in the midst of a recession at Christmas.
Since then that City Centre store has reopened and surprise surprise, the staff are just as rude as ever.
With that attitude they won't be around for long this time either.