20MB to 30MB?
springy
Posts: 363
Forum Member
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Hi all,
I am on the old packages and I was recently upgraded to 10MB to 20MB.
I had a problem with my old modem, so not they have replaced it with the SuperHub VMDG480.
Now, this modem supports DOCSIS 3.0, therefore can I be sneaky and get my speed bumped up to 30MB free of charge as now I have the equipment to do so? Thanks.
I am on the old packages and I was recently upgraded to 10MB to 20MB.
I had a problem with my old modem, so not they have replaced it with the SuperHub VMDG480.
Now, this modem supports DOCSIS 3.0, therefore can I be sneaky and get my speed bumped up to 30MB free of charge as now I have the equipment to do so? Thanks.
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After my 20M upgrade I did get a letter offering a free SuperHub and free upgrade to 30M, I don't know whether that makes any difference, I suspect not.
The same thing happened to me, when they replaced my old modem with the superhub the engineer told me I would automatically be upgraded to 30MB. Perform a speedtest you'll probably find your already on it.
I phoned up. I left it a week and it remained 20M, whether it would have gone eventually I don't know but the phone call was no hassle. I never had an engineer out so maybe yours just logged it whereas the self install is different?
However I've never seen the speed go over 25mb.
Conversation with CS went kinda like this
Hi .... ive got the new superhub does this mean that i can recieve the 30mb package now?
Yeah sure does.
Ok can i have that added to my account
No sir sorry i cant do that, but i do have a free upgrade option here for you would you like that?
and whats the upgrade
30mb sir
oh ..... ok .... erm .... yeah, thanks for that
bottom line is you can do what you ask, but its really going to depend on how clued up the CS rep is you get on the phone
good luck
I phone VM and ask for a free upgrade. They wanted me to cough up an extra £8 a month for 30MB even though I told them I could get 60MB for £5 a month extra if I done it online. I thought forget it and call another day so that I can speak to someone a bit knowledgeable.
A week later I phone again and ask for 30MB, they said oh we already upgraded you for free to 30MB... and I was just like LOL. So I quickly check my online account and it did say L package 30MB, did a speed test and it was indeed 30MB...