Ditched Virgin Media TV package after 6 years but they want tv set top box back
Virgin Media contacted me last week after I complained about the increase in my bill. I have had the TV (Large) package with Virgin Media alongside the Broadband (Medium) Package since 2006 but since I cancelled my TV package a couple of days ago after having it for 6 years they want the Samsung V-Box back and have arranged to collect it tomorrow afternoon.
I am not happy with this considering I have been with Virgin Media since they bought over Telewest (I was a Telewest customer too before they were VM). Surely the Samsung V-box is mine to keep?
Please advise
I am not happy with this considering I have been with Virgin Media since they bought over Telewest (I was a Telewest customer too before they were VM). Surely the Samsung V-box is mine to keep?
Please advise
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Comments
You're upset with VM because you didn't read the T&C right?
The box isn't going to be useful without the cable signal. If your life depends on a recorded program on the HD, you should be able to transfer this to a DVD recorder, for example.
Non-ownership is the price you pay for free call out.
...and, of course, you're not entitled to ANY TV service if you are not paying a TV subscription.
I didn't realise ITV2, ITV3 and ITV4 where still available when TV package with Virgin Media is cancelled. I thought only BBC1, BBC2, STV, C4 and C5 were the only channels still available to view .
If you rent a house for 6 years, it doesn't automatically become yours.
The cable companies rent you the equipment.
As a consumer, this has good and bad points:
Good:
-No responsibility for faults
-Free upgrades when needed
Bad:
-Don't keep the equipment (although you may be charged for getting it)
-Can't choose your own equipment
...which is delivered directly to your TV via an external aerial NOT VIA A CABLE CONNECTION.
I didn't realise that ITV2, 3 and 4 were still available even if the TV service is cancelled.
Yeah but only the +1 versions of them
I have just pulled out the Virgin Card out of my box and these are the channels I can get without a Virgin Card
All BBC Channels
ITV, Channel 4 and Channel 5
ITV2+, ITV3+ and ITV4+
Live Events on Channel 0
All Preview channels
All Audio Description channels
All Local Channels from Channel 850 onwards
Yeah that's what I got couldn't remember the rest
Good point about the shopping trolley it's the same idea!
@ no time do you own Virgin set top box even when they were Telewest it was the same
They recently collected my equipment on the actual day my services were disconnected.
And with some prompting the guy gave me a receipt with the serial numbers on.