Anyone having trouble with BT Broadband?
Simon Rodgers
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Is anyone having trouble with their standard BT Broadband? My hub cuts out all the time and the support staff are useless.
I can't be the only person having this trouble, can I?
I can't be the only person having this trouble, can I?
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Have you tried contacting the mods on the BT forum?
If the fault isn't with the hub then I still have to arrange an engineer, which may cost me £99 if they say the fault is within my house, and I feel like I'm getting absolutely nowhere with them. Different technical advisors over the last few weeks have all told me it sounds like a "throughput?" problem. Today, the advisor told me that they just say that to everyone, and that they just say it's a network problem without actually knowing what the fault is, so that's nice to hear. Not all bad, though. Taking out a new 12 month contrat has saved me £20 a month and I get a nice, new hub. I just hope it's all worth it to get my speed back up to 6Mbps.
Plug the router directly into the test socket and leave it on test for a few hours at least. If the problem goes away when using the test socket then most likely the fault is with your internal wiring. If however the fault remains then chances are it is on the incoming line. Or the filter you are using, so always use a couple of filters just to be on the safe side.
This test could save you a call out charge if the fault is found to be a dodgy extension cable for example.
If the test socket reveals a problem with your internal wiring then the most likely cause is damage to the cable. So you need to trace all the extension wiring and inspect carefully for signs of damage. Favourite sites are where cables have been run under the carpet across door openings or round door frames instead of doing the job properly.
It could also be a dodgy phone or some other device plugged into the line. Or a dodgy filter on an extension socket. (I assume all extension phones, Sky boxes etc etc are filtered?). Unplugging everything then plugging one device in, testing then plug the next device in and so on to find the culprit is the only way to work out what is causing the problem.
I'm tempted to try disconnecting my phone, as you suggest, to see if that makes any difference. I've tried different filters, but I might try that again, too. My original hub, which was the very first BT hub, was working fine until a few weeks ago. I replaced that with the second BT hub that I had lying around brand new in its box that BT sent me out a few years ago. It's working fine but the speeds are still slow. When the tech advisor suggested it was the hub today I just couldn't get my head around how it could suddenly go really slow. Maybe it can, but I don't know how. He said that the new BT hub is designed to be much faster and is probably going to fix the issue.
The socket is never touched so I don't know how the internal wiring could get damaged, and it goes directly to the outside of the house where the phone line comes into the house. I'm sure it will end up being a problem my end and I will have to pay the £99, but as long as I get my speeds back up it's not that bad. I just hate being told it's definitely a network problem and that engineers are being sent out to work on the exchange, only to be told today that they don't know what the fault is at all.
I would like to take a look at your Broadband for you. Please could you send me in your details using the link below?
http://bt.custhelp.com/app/contact_email/c/4950
Thanks
Paddy,
So I called customer services who did try, but were not really helpful. They suggested the network card on my laptop was faulty! When I insisted that my laptop (& Tablet & phone) were most certainly NOT faulty,they had the cheek to pass me through to some premium rate (£2 a min,) technical service!
In all fairness to them (after my initial rage & refusal to pay £2 a min.) they soon agreed with me that the router WAS in fact faulty & sent out a new one. It is working fine now with the new router.
http://forums.digitalspy.co.uk/showthread.php?t=2065195
Is your keyboard broken ?