Supanet Users Only (problems)
[Deleted User]
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I am on 1Mb Supanet connection. I have been having total loss of speed.
I know Supanet are upgrading.
Saturday, Sunday and today i can't surf or anything the BB speed test i have done say my connection is 30- 50kb (slower than dial up) when i know it should be 920kb at least.
Please all Supanet users, Supanet have told me many other users are having the same short term problems i want to know if this is TRUE.
I know Supanet are upgrading.
Saturday, Sunday and today i can't surf or anything the BB speed test i have done say my connection is 30- 50kb (slower than dial up) when i know it should be 920kb at least.
Please all Supanet users, Supanet have told me many other users are having the same short term problems i want to know if this is TRUE.
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Comments
You should see the service get back to normal soon enough - Supanet are very good.
Its not slow .. its unusable!
I am a network administrator for our local LEA but the Supanet support team (hmmm!!) still were very patronising and tried to imply that it was my fault. after much explaing what I actually do for a living, they admitted the fault was within the supanet network, NOT BT NOT MY COMPUTER!! and that loads of customers are in the same position. I was told to try again within 48 hours and it should be o.k (the technical team were working on upgrades) this happened four times but still nothing.
I have now had no service for 19 days. I have phoned on umpteen occasions asking for a refund of 1 months payment, only to be told I must do this in writing (which I have!!). The latest news I was palmed off with is that a major upgrade was "on order and should arrive soon"....WHAT!!!
What really bugs me is the fact they are still advertising the 1mb offer knowing full well that that they have major bandwidth issues and anyone joining will be in the same position.
Another thing that narks me is the Supanet website service status light is on green which means all systems are OK no problems......LIARS!
If I knew they were run by TIME/TINY (knowing their shady past)
I would never have joined. :
DO NOT JOIN SUPANET! ITS CRAP! :mad:
This is your individual experience.
I am on supanet 1mb.
As i write this i am downloading the DigitalHome free issue (shown on this site above, http://ad.doubleclick.net/clk;11793...c/freeissue.htm) at 115kbs thats about right.
I was having problems over christmas when Supanet status said so, then on 27th ish it went green (no problems). then my connection went back to normal.
I have used a broadband speed test app loads of times now. It uses blueyonder servers. it show me on 920kb connection which is about right
YOU POSTED THIS EXACT POST ON ANOTHER FORUM, YOUR NOT A HAPPY BUNNY. I DON'T BELIEVE YOU. THEIR CUSTOMER SUPPORT IS OK. I HAVEN'T HAD A PROBLEM WITH THEM
Network Administrator MAYBE
Why the hell would I comment on a service if it was any good?
Supanet billing phoned me just this morning admitting they are having major issues with supply to recent 1mb customers, informing me that another major upgrade is to take place at the end of the month.
(admitting that this upgrade may still not be enough)
Supanet also told me they are to be offering certain customers cancellation of contract (including me) with no penalties due to the service failure.
Maybe you have a decent connection! (it certainly doesnt mean anyone who hasnt is a liar)
Read other forums and see how many people still have no service with Supanet.
I'd love to see you call me a Liar if you saw me mate!!
Just keep your idiot comments to yourself.
I've just reported 'bluesnow' to the moderators, who should act accordingly.
No great surprise here.
All I can suggest is that you keep on complaining to Supanet about your problems.
Personally, I wouldn't trust my connection to them at the moment, there have been many reports of bandwidth problems similar to yours.
Good luck, and welcome to DS, where most members aren't like bluesnow - in fact, I'd hope he never becomes a full 'member'.
Having just had the dubious pleasure of trying to sort out one of my customers PCs (a Tiny with forced Supanet connectivity) I would not recommend either the supanet service, or Tiny to anyone again.
The customer wished to change from dial-up to ADSL - and removing the Supanet dialup advert that pops up immediately on PC start wasn't immediatley obvious.
The internal dialup modem is stuck on Supanet's number, and while it can be changed by downloading a utility from them it is an extreme liberty to suppose that one would want to sign up and access their service in the first instance, which must be done even if it is simply to download this utility!!!!
I've gone through the registry, everything, can't get round it - the Time Registration program won't connect to their 0845 number etc. Very annoying.
So no if i call billing department i can cancell supanet without any penaltys but do they have to take the belkin router back now as this was sold as part of the package...can some one help please heres email address i can be contacted on apcc20@dsl.pipex.com or contact my supanet one if it works?would be better useing 2 tins and bit oh string.
I just make comments because i believe i have a bit of experience with broadband. i have been on blueyonder 512k, 1mb and wanadoo 512k and 1mb Supanet. O and my brother and father are on 2mb Blueyonder (which i use to download bulk)
Supanet is ok compared. Plus they don't port block which is great for me. Where theres alot of isp's which do.
This a forum is for comments and disscusions.
Sorry everyones experience of things is different.
And as for "I'd love to see you call me a Liar if you saw me mate!!" i'm sure this is not allowed on this forum. NICE PERSON THEN
see Here for more info
Cheers mate. Great info. I'll see how it goes. I've only been with them for 2 months.
Is there any monitoring software, i saw a monitoring thing on www.dslreports.com but its for US only. I THINK
I don't download much on Supanet. i use my bro's and fathers 2mb blueyonder (which is not monitored, not capped and don't port block). they don't care what you download. 2 or 3gb a night no probs
Blacklisted with blueyonder i'd love to be with them again.
I don't know. My down times are not due to massive downloading penelties because i haven't been. Its line and/or server problems i guess.
They told me yesterday that they are still having problems with the 1mb service and it will be resolved. WHEN, they said asap. It was saturday, most call centres i ring on saturday seem quite live less.
http://readerror.gmxhome.de/
Thanks alot this is great. This will help me alot.
Supanet had no right to say no - I'd tell them again, or go to Trading Standards.