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All BBC channels crashing my Wharfedale!
I have a Wharfedale DV832BN Freeview box and from today I cannot get any BBC channels for more than a couple of seconds before the picture goes blank, the audio goes garbled and then the box reboots. All other non-BBC channels are working perfectly. I am in the Crystal Palace line of view. The box has rebooted before at random intervals but not sure if it was always when viewing BBC channels or not.
I have rerun the first time installation and switched it off at the mains for a bit but it did not help. The firmware is showing version 3.6
I have rerun the first time installation and switched it off at the mains for a bit but it did not help. The firmware is showing version 3.6
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It is caused by the interactive red button.
Subtitles turns it off and has made a temp fix.
Subtitles has got it working for now - thanks Alan
Not on mine it doesn't. I cannot believe this. Freeview has to be the biggest cockup ever made and looking at Freesat it isn't much better!
What has changed to cause this? It was OK the night before last.
Whom do we notify officially that there is this problem? To whom do we complain?
Thanks
Paul
Bit of luck they will fix it very very soon.
However an ongoing changeover to a dual EPG stream has already made/making a million plus boxes worthless.
Could this be a 2nd scheme to boost industry!!!!!!!!!!
I think I am looking at the Sutton tx mast.
Where are the rest of you?
Glad this is not an F1 weekend.
Dave.
Picture goes off - sound stays on. TV stops responding to remote or buttons on the set - all I can do is turn off at mains then as soon as i turn back on it crashes!
On Bilsdale transmitter!
She would not say how long they would take and I forgot to ask when they 1st became aware of a problem.
Paul
Well that's good to know.
It's not so much the BBC's fault, as that of the box manufacturers who use unreliable MHEG engines - even if the engine can't process the interactive service, it really shouldn't crash the whole box. The BBC has a test right, with lots of equipment, so they can check things like this - but with so many cheap bits of tat on the market, of dubious provenance, there probably are some models that they don't have in their test rig - and they obviously can't test on every single firmware version of every box ever made.
As well as speaking to the BBC, it's worth pestering the maker or distributor of your boxes, and asking if they have made sure the BBC have their models available to test, and make sure these things don't happen.
I take your point about the manufacturers liaising with the BBC, but there seems to be a problem with standards here.
Surely box manufacturers and the BBC are all adhering to some minimum specs?
Supposing the electricity companies suddenly decided to change the voltage/frequency of the mains supply! OK, so that is a bit simplistic but, as a consumer with only a limited knowledge of digital transmission, it should not be up to me to rectify shortcomings in television transmissions!
There seemed to be enough of us complaining last night on this forum for it not to be a problem of limited scope. I am guessing that there are a fairly small number of generic versions of firmware. I expect the Beeb to test on the cheaper models as well as the expensive ones.
I did mail a complaint via the BBC website. I'll be interested to see if I get a reply and what they say.
Best wishes
Paul
That's not the fault of the person who wrote the web page, is it? If they know about it, they can alter their web page to cope with broken browsers. In the case of the MHEG on some set top boxes, unfortunately some of the engines are so badly written that rather than failing gracefully, they die and take the whole box down with them - a little like a web browser not only unexpectedly quitting, but crashing Windows too.