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Half my tv screen is black
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Anyone able to do a quick diagnosis??
I have a 40" Sony Bravia LCD tv. A few months ago I noticed that half of the screen would flicker and go black for a few seconds when I turned it on. It's now got to the point where it takes around half an hour for the screen to clear, after being switched on.
We've just bought a new tv but if this one is fixable then we can move it to the bedroom. Any one have any ideas what might be wrong with it and if it will cost much to fix?
I have a 40" Sony Bravia LCD tv. A few months ago I noticed that half of the screen would flicker and go black for a few seconds when I turned it on. It's now got to the point where it takes around half an hour for the screen to clear, after being switched on.
We've just bought a new tv but if this one is fixable then we can move it to the bedroom. Any one have any ideas what might be wrong with it and if it will cost much to fix?
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Try calling up the menus, see if they sit over the black parts of the screen.
Though have to say can't ever recall seeing a screen pop one half the screen, usually all or nothing.
It's a faulty LCD screen, it would need replacing.
While it's not likely to be cheap, Sony replacement panels are usually the lowest cost ones available.
If you post the model number, I'll check how much it would cost for you.
If not you try and contact Sony customer services to see if you can persuade them to pay for all or part of the repair cost.
I'm trying to link to a pic but not having much luck! will keep trying!
OK, unfortunately the panel for that set is 'temporarily unavailable' - so they don't list a price on it.
In fact, at this very moment I'm in the process of repairing one under 5 year warranty, where (because the panel isn't available) D&G are writing it off, and Sony are sending a new TV out to replace it.
So I gather from what you're saying, it's going to cost rather alot, if the one you're doing is being written off and replaced?
It's been written off simply because the panel isn't currently available - this is a standard procedure by the insurers.
I've just been checking this years warranty claims, and I wrote off a 40V3000 in January for the same 'parts not currently available' reason.
I did fit a 40 inch panel earlier this year in a 40W4500 (not the same panel as your set) and it would have cost you £475+VAT for the job.
If the warranty is still current, you'll be OK.
Depending on the cost - and the cost Nigel's given is probably indicative that the set will probably be considered beyond economic repair since a replacement set will only be £400-500 - you then need establish whether the original retailer is prepared to make any form of offer in terms of repair or credit towards replacement.
The Sale of Goods Act allows for 6 years to make a claim - IT DOES NOT GIVE YOU A 6 YEAR WARRANTY NOR DOES IT ENTITLE YOU TO A FULL REFUND, REPLACEMENT OR FREE REPAIR IN 6 YEARS (put in capitals, because that is a very important point). The reason this is important is many court judgments don't award any of the above and, correctly, consider how long you've owned the product and whether or not there have been other problems. They may take the view that since you've had 3 years without problems (out of a 6 year period in which you could claim) that your entitlement is for 50% of the cost of a new equivalent set.
Best start with the original seller and work from there.