Samsung Cashback Offer.
buseng
Posts: 241
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Not sure if this is the right section, but.
Has anyone tried using the recent Samsung Cashback Offer?
I recently bought a Galaxy Tab2 10.1 which should have £50 cashback.
After the prescribed 30 days minimum I submitted a claim on the 24th of October. I received an email back confirming my claim complete with a claim number. Since then nothing, everytime I check my claim on line it just says "pending".
Last Friday I sent then an email requesting the situation, only yesterday I received a generated automatic email back which had no relevance to my original question, only mentioned postal claims. It went on to say I should receive a "proper" answer within one working day. As of now I have heard nothing more.
Unfortunately it looks like one big con unless anyone can prove otherwise.
Has anyone tried using the recent Samsung Cashback Offer?
I recently bought a Galaxy Tab2 10.1 which should have £50 cashback.
After the prescribed 30 days minimum I submitted a claim on the 24th of October. I received an email back confirming my claim complete with a claim number. Since then nothing, everytime I check my claim on line it just says "pending".
Last Friday I sent then an email requesting the situation, only yesterday I received a generated automatic email back which had no relevance to my original question, only mentioned postal claims. It went on to say I should receive a "proper" answer within one working day. As of now I have heard nothing more.
Unfortunately it looks like one big con unless anyone can prove otherwise.
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Comments
states:
"If you completed a paper claim and then posted us your form and proof of purchase we will pay your cashback via a posted cheque within 45 days of your claim being validated*"
OR
"If you submitted your claim online you will receive your cashback back via bank transfer within 45 days of your claim being validated."
Track My Claim
Claim Status: Pending
You have completed the claim process. Your claim will now be reviewed against the Terms of the promotion.
You have had you claim confirmed with a claim number and two weeks (actually 10 working days) is a fairly short period out of the "within 45 days of your claim being validated*"
My last Samsung flashback claim went the same way
The point is that my claim hasn't been validated yet, so any payment is up to 45 days after that.
http://forums.moneysavingexpert.com/showthread.php?t=3506145
http://www.avforums.com/forums/lcd-led-lcd-tvs/1173770-samsung-eco-cashback-offer.html
Meantime just rest assured with the information you have i.e.
"Claim Status: Pending
You have completed the claim process. Your claim will now be reviewed against the Terms of the promotion."
I'm afraid that in this instance patience is a virtue, at least at the moment
My thoughts exactly.
I've never understood this 'cashback' nonsense. :rolleyes:
It's all a marketing ploy but also to consider are retailer margins.
If, for example the retailer usually sold the item at (say) £500 the profit margin will be less if sold at £450 as the price from the manufacturer would also be reduced to configure the '£50 off'
Anyway, I phoned them this afternoon using the number on the confirmation email. After explaining the situation & giving my claim number I was told their internal server had gone down & they would ring me back! I did not hold out much hope but they did actually ring back & confirmed my claim was successful.
Now to see what happens in the next 45 days? Just says 45 days, not working days either plus 5 extra days for the back transfer.
for me ...it's just a waste of paperwork and manpower*
or woman-power.
and wasting my time to fill in forms, so I've never bother buying anything with cashback, even though I would like a Samsung tab.