o2 contact centre

Comments

• chenks Posts: 13,231

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  18/05/13 - 21:31 #2

  you've seriously waited in a queue for an hour? or are you exaggerating slightly?

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• [Deleted User] Posts: 16

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  18/05/13 - 21:36 #3

  No exaggerations 1hr 10 minutes now. It's free from my mob on speaker phone. I tried this morning @ 8.30 but gave up after 30 minutes. I can't hang up now - I'm at the point of no return.
  
  I thought o2 had good customer service?

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• [Deleted User] Posts: 16

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  18/05/13 - 21:49 #4

  Well they just hung up on me after 1hr 20 - trying my luck with live chat

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• alan1302 Posts: 6,336

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  18/05/13 - 21:50 #5

  I was in a queue for about 45 mins on their live help once and that was for an upgrade. You would think they would be keen to help when you want to give them money!

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• Thine Wonk Posts: 17,190

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  18/05/13 - 22:47 #6

  My workmate said he couldn't get through to them either the other day on that line.

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• jabbamk1 Posts: 8,942

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  18/05/13 - 23:17 #7

  Ring them exactly 6.0255446 seconds before they open

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• [Deleted User] Posts: 1,570

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  21/05/13 - 03:55 #8

  Sounds like you were lost in the IVR.

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• stephen122333 Posts: 912

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  21/05/13 - 04:05 #9

  When ever I have called o2, I have always been answered and had my problem solved within 5mins max.

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