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EE iPhone Data Reception Issues Anyone..?
Adamuk
Posts: 130
Forum Member
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Hi all,
My T-Mobile iPhone has developed a really irritating problem. Sometimes when I lose signal completely, the phone will not pick up data again until I reboot it. Normally there is either a 3G or 2G (circle) indicator next to the reception bars, but sometimes this doesn't appear after I've lost reception. I can call and text, but the Internet is dead despite having 5 bars.
Does anybody else have this problem? A few of my friends seem to suffer the same, and we can't figure it out.
I have reset settings and called T-Mobile who have told me they've reprovisioned data on my account, but to no avail.
Any advice?
Thanks!
My T-Mobile iPhone has developed a really irritating problem. Sometimes when I lose signal completely, the phone will not pick up data again until I reboot it. Normally there is either a 3G or 2G (circle) indicator next to the reception bars, but sometimes this doesn't appear after I've lost reception. I can call and text, but the Internet is dead despite having 5 bars.
Does anybody else have this problem? A few of my friends seem to suffer the same, and we can't figure it out.
I have reset settings and called T-Mobile who have told me they've reprovisioned data on my account, but to no avail.
Any advice?
Thanks!
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Comments
Frankly, I'd be surprised if they didn't have issues while the upgrades are taking place. I can't believe that it actually continues to work as well as it does.
I am pleased that it's not just my phone/area. I wish EE would fix it, it's becoming more of a nuisance and occurring more often. When I called them they didn't seem aware that it was a problem :rolleyes:
Do you think the problem will just resolve itself when the network upgrades in my area are completed?
When on a voice call, NO DATA SIGNAL is available on my iPhone 5. So using speakerphone and browsing the net to check something for the caller is NOT possible. Spoken to EE about this. Never had it with Vodafone, T-Mobile or O2! Apparently when on LTE data connection should fallback to 3G. It doesn't!
Also, as I travel around and connect to different cell sites and different networks (LTE, 3G, Edge, etc) I've noticed data signal can be strong yet nothing can be done. In other words its as if there no data signal at all and the iPhone is lying about the signal strength.
As a temporary remedy, can I recommend the following. Rather then rebooting iPhone simply go to settings - general - cellular - cellular data. Turn it off. WAIT 10 SECONDS. Then turn it back on again. Your iPhone should hunt around for a new data signal. Often it will pick one up with only 1 bar indicating the previously advised 3-5 bar strength indicator was perhaps false and the reason why you couldn't browse the net.
If that doesn't work try settings - airplane mode. WAIT 10 SECONDS. Then off again. This will reset both the voice and data signals.
In the meantime one other EE gripe is I never get a Visual Voicemail notification unless I turn my iPhone off and on again. Useless. 4 phone calls to EE and still no resolution in sight.
Thanks for the reply. I have been checking with my friends and we all still having the same problem. At one point in the pub 4 of us had no data signal at the same time! It's getting ridiculous now.
I wil try the data fix the next time it happens. It seems to be doing it about 3-4 times a day at the moment, so I shouldn't have to wait too long before I give it a go.
EE seriously need to get this fixed as it's not doing their reputation any good..!
Here's a screenshot of my phone... There's rarely a 3G or a circle (2G) icon.
http://i39.tinypic.com/30mmkr8.jpg
EE certainly having issues as T-Mobile, Orange and genuine EE. Very annoying. LTE quite impressive though
Normally the network sends across a connection settings string. Seems it works the other way round with Apple. They request Apple to send the connection settings.
From what I know it never used to be like this so maybe came about with an IOS update.
The problem here is that if you have work scheduled, how do you adapt on the fly to what could be very temporary changes?
I've uploaded a screenshot above showing the problem I'm getting. I am kinda glad that it doesn't seem to be just happening to me.
Are the settings not stored in cellular carrier update profiles which get updated from time to time?
I find during a voice call I lose a data connection and when call terminated can take a while to come back.
It still confuses me but maybe there are two types of profile to make it all work?
And I really thought the differential came about to promote preferred partner networks to the detriment of 'not so preferred partners'.
EE were given star billing on launch of iPhone 5 the day before Phil Schiller revealed the device. But doubtless Apple will want to control which networks have access to iPhone's LTE capabilities. Remember iPhone 5 will only work on EE for LTE in UK and come September some Three to. O2 and Voda use different frequency bands not supported by iPhone 5
IT should work on Three but apparently Apple decide which networks they allow to use LTE so perhaps it won't .Technically it could work on Vodafone it depends Vodafone applied to use 4G spectrum in the 2100MHz the IPhone 5 does run on that so it depends how quickly they refarm doubt it will be anytime soon though just thought I would point out.
I thought Vodafone had only applied to use LTE on 800 and 2600MHz bands, neither of which are supported by iPhone 5.
In any event this is all somewhat of a near pointless debate as almost certainly come the autumn and the seventh iteration of the iPhone it's going to be near universally supported on LTE to increase potential uptake.
On Saturday it got worse and I hard reset the phone (power button and home button) but for some reason I had numerous emails come through and all of the notifications were reset back to default. So I had to change them all back to silent again and my ringtone. It's very annoying and confusing why it's doing this.
I've complained to EE three times now about lack of data signal when on a voice call and very slow rate at recovering data signal once call ended. EE just wash their hands saying they're not aware of any issues. Etc. if you had some specific information of a point of contact it might help try and get past the monkeys who answer the phones and follow a simplistic guide to the most common issues but can't cope with something off the scale like this.