BT Infinity - your reviews
myview
Posts: 696 Forum Member
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hi.
currently with SKY. have been for a few years. always praised them until now as ive been having severe problems for the past month.
BT say they have an unlimited (no FUP or bandwidth throttling or any caps) package which does suit me. I would be getting a guarenteed 25MB but up to 35MB. That's good.
but - from people who have infinity - how is it for you? What was the whole process like? are you satisfied?
currently with SKY. have been for a few years. always praised them until now as ive been having severe problems for the past month.
BT say they have an unlimited (no FUP or bandwidth throttling or any caps) package which does suit me. I would be getting a guarenteed 25MB but up to 35MB. That's good.
but - from people who have infinity - how is it for you? What was the whole process like? are you satisfied?
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Comments
To protect the performance of the network and to ensure the best experience for all users of the service, at peak times we may manage the speed of non-time critical applications such as P2P.
P2P refers to certain applications that enable files and program sharing between groups of people logged on to a P2P network. Because they use uploads and downloads and are often left running 24/7, they consume significant bandwidth, even when being used by just a small number of customers.
Because a lot of P2P traffic is not time-critical - for example, downloading and uploading TV programmes or movies for later viewing - we treat P2P traffic differently from time-critical traffic (such as surfing, streaming or internet telephony) and apply speed restrictions to all P2P traffic. We manage these restrictions daily based on the demands on the network, but downstream restrictions will typically be in place 4pm - midnight on weekdays and 9am - midnight on the weekend. Upstream restrictions may be in place at other times.
You can, of course, still use P2P services, but downloads will take longer during the peak times.
Otherwise for me personally Infinity has been great, i was told by the checker to expect 26mb and i get 37.. no buffering on iplayer or youtube etc and when downloading off peak get 4.5mb a second speeds depending on where the files coming from. Would i recommend it? yes..
Have only had the service go down twice since I got Infinity and that was only for a few mins each time.
The new Home Hub 3 is very good but the Openreach modem is not as good as im on my 3rd modem since getting Infinity due to over heating or something like that with the last two Openreach modems.
Darren
I was on BT Broadband before and it took the Openreach engineer 30mins to attach a new faceplate on the master socket. Wall mount the Modem and connect the HH3, then demonstrate a speed test.
Like Subby1 the checker for my telephone number estimated 26Mbps and I actually get with wireless "n" 37Mbps.
This is my POST on the BT Infinity forum showing the checker estimate results and my actual..
My before Infinity and after speed results HERE.
Note my line will support an upload speed of 11Mbps but I have chosen Infinity Option 1 with an upload max of 2Mbps.
I am therefore capped and receive about 1.6Mbps upload.
Bit of info about the old Modem replacement HERE.
And a speed increase announcement HERE.
Don't know if that will be chargeable or not.
I had to re-start another 18 month contract though.... I just couldn't negotiate around that bit.
its interesting you mention the throttling as the guy said that 6 months ago they scrapped the FUP/throttling on the unlimited plan .
I asked him repeatitively if he is sure that there is no such thing as capping, throttling or FUP and he said "absolutely".
I work in IT so... of course, need faster downloads and download large files always
im quite surprised you have all said you are happy with BT infinity - given BT's poor history of internet
I pay currently £38 for SKY TV, telephone (SKY) and BB with SKY.
if I switch to BT, id be paying a total of around £66 (inc my sky sub)
The P2P throttling doesn't bother me. I rarely use Bittorrent and if I need to it's easy enough to do off peak.
what about in terms of tech support - what is that like?
Tech support for me has been fine so far. Not used tech support since end of June when my Opereach modem packed in due to over heating so I was told when the Openreach guy came out to replace it and retest my speed.
Darren
2. I am also in IT (I install SOHO Broadband) and I can't agree with that statement. BT are as good as any and better than most. What lets BT down (and many others) is their ill-trained barely English speaking Call Centre staff.
600 Meters confirmed by Openreach engineer's equipment during installation.... Today's Speed Test using wireless "n".
This Openreach document is updated monthly and will give you an idea of your EXCHANGE progress, if any.
Not down to cabinet level unfortunately.
http://www.openreach-communications.co.uk/superfast/where-and-when/
PC
I agree, and I think it's worth remembering BT are the biggest ISP, by quite some way so you are bound to hear of more problems.
I'm about 600 metres.
Nope just Torrents, I never have any problems with Newsgroups
Im about 300 to 350 metres from the green BT box in the next street to the back of my house. Theres also a new BT green box about 700 metres or so from me. Thats 3 streets away from me.
Darren
I am about 50m from the cab as the crow flies and my speeds have always been in this ballpark since day one http://www.speedtest.net/result/1592241427.png. when i get time ill flash the BTO modem to see if i am on the 17a profile and see what the attainable speed of my line is.
when the engineer arrived i had the HH3 set up and my old faceplate off the NTE5 ready, the install took 5 minutes to plug the modem in to the new faceplate.
Used to get around 3Mb/s on the best BT Broadband package available to me.....now get 34Mb/s with BT Infinity!
No issues to date (only had it around 2 weeks though). X360, iPad, iPhones, laptops....all connect just fine.
http://speedtest.net/result/1592333970.png
This is my speed test for BT Infinity. It can vary a little a times but not by much.
http://www.speedtest.net/result/1592382045.png
Darren
Hmmm, speeds have dropped tonight to 13Mb.....and I don't hog the bandwidth either. I hope this isn't the shape of things to come...
Mine is still OK 37Mb and that's over wireless "n"
If your getting that slow speed over wireless I'd make sure you've got your HH3 moved off the Automatic wireless setting and select a clear/least congested channel.
Inssider is a useful free PC wireless scanner to help identify a good channel to move the Hub to.
Also check your IP hasn't reduced... run the FTTC test on http://www.speedtester.bt.com/.
Best not to turn the Openreach modem off at all.
It's especially important to keep it connected/on during the 10 day training period. This allows the exchange equipment to decide and assign the best profile (IP) for your line.
My Download IP is 38716Kbps which means the fastest I could download would be around 38Mbps.
Test results showing IP etc scroll down in THIS POST.
PC
Before I start tampering, any other thoughts?
Errors would of push you're SNR up and hence you're IP profile would of came down
just leave it a day.
turn the modem off for 5 minutes (so it is seen as a user powerdown) then it should recover.
Why? there is no confirmed 10 day training peroid for Infinity and turning the modem off once in a while clears errors, memory etc. You would have to turn it off and on a lot in an hour to freak the DSLAM out.
There is. When you get the email from BT after they take your order for Infinity it says not to turn the modem off for 10 days and to download as much as possible. Or words to that effect.