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Can I cancel my Sky contract??
[Deleted User]
Posts: 45
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Hi guys/Gals,
My girlfriend needs to break out of her 12 month sky contract as she has now moved in with me...she is only 3 months into it.
She still owns the house and will be for some time.
Is there a way of doing this through the lovely peeps at sky?
Any help greatly appreciated.
Thanks...pudders:)
My girlfriend needs to break out of her 12 month sky contract as she has now moved in with me...she is only 3 months into it.
She still owns the house and will be for some time.
Is there a way of doing this through the lovely peeps at sky?
Any help greatly appreciated.
Thanks...pudders:)
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Comments
1. Reduce subscription to the value pack with no premium channels, and pay 9 * £13.50 (£121.50)
2. Sell the box (and Dish/LNB if you are ok taking it down) on Ebay, QXL or to a local or Online trader. You should be able to get at least £100)
Alternatively, if the people moving into your girlfriends old place want Sky, they may be able to come to an agreement to pay towards the sub for the 9 month.
If you cancel the contract with Sky early, you have to repay the interactive discount (£142 if memory service me correct) and if you had a discounted installation (e.g. £1) then you have to pay additional charges.
Phil
Cancel mine coz I had it for ages and then transfer hers to mine. But.... you can g'tee it won't be easy for the bods at Sky.
I mean... they'll probably tell me that I have to have a new card and box and dish and house...!!!:p
Do you know if the tranfer is easy....??
Cheers again fellas
Would doing that cause any problems with the fact that the HER box is registered to HER house?? What about my phone line being connected to HER box....does that matter? Would Sky know that the box has been switched with it being rigged up to my line and my dish?
Cheers again
Pudders
Phil
When we got Sky installed round her house we had to wait 2 weeks for the bloody card to turn up after it had been installed!! So what I did is take my box round to hers and it worked ok so fingers crossed it will be a simple task for Sky to cancel mine and update her details.
Just have to get the crossing over period right so I don't get fleeced still paying for mine once I've canceled and upped her pacakge!
Cheers again mate.... appreicated.
Pudders
Bear in mind, of course, that you are paying your Sky subscription IN ADVANCE so, if a DD call was made on, say, 17.3.04, you have paid for your viewing up until 16/4/04.
Yes you could cancel your Sky and change the address on your girlfriend's account. I realise this does sound like it makes sense and it would make perfect sense had your girlfriend completed her 12 month contract.
However, if she tells Sky she's changed address without taking a moving home offer her remaining 9 months of warranty will be voided. To keep to her terms and conditions your girlfriend (and all other customers moving within the first year) must take a moving home offer at £40 which is a reduced rate installation.
This is a tricky one for you, you already have a dish so are likely to resent spending £40 on a new one! It's up to you, Sky have recently asked us in cust service that we do not change addresses on accounts under contract without moving home offers booked, to do this you may now be asked to write in to :
Correspondence Dept
Sky Subscriber Services
4 Mackintosh Rd
Kirkton Campus
Livingston
West Lothian
EH54 7BW
(putting your letter for the attention of Caroline Conner, Head of Customer Care).
Not sure what you want to do next, the other option is to keep both contracts running with her paying the minimum amount til end of contract, £13.50 a month. This would keep her account within the guidelines of the contract. As someone else stated she can always ask the new residents of her property to take the Sky for 9 months and set up their payment details on the account. As long as there is a password on the acct they would have access though she would need to call at the end of it to either give 31 days notice on her acct or you could cancel yours then.
She can also take the £40 option with you giving your 31 days notice then set it up at your property which would keep you under warranty.
Sorry it's not as easy to do as you'd hope and sorry to be the bearer of bad news but at least now you know the options that are open to you and your girlfriend.
Good luck!
So we have to pay Tony's cronie Murdoch £40 if we want to move house now do we?
Bloody cheek.
P,S. Skygirl including Caroline Conner's name in her text means another useful Sky address gets added to my e-mail address book - caroline.conner@bskyb.com
Not a problem. I would say to you that of all the addresses this is probably the most useful (though there is a new person taking over her role, Karen someone don't know her surname ye). The address for Mr. Murdoch is okay for letting off steam but less likely to get you anywhere, sorry.
Sky say that cust's who received a reduced rate install, i.e. free minidish and box offer, pay the £40 as Sky have already provided a free dish, they did not ask you to move. Don't shoot the messenger, I'm just letting you know what they would tell you anyway. At the end of the day Sky is a big company making big bucks, you don't become that successful by doing things for free or out of niceness, correct?
As per normal with any majr money grabbing corp company, we as the paying customer get shafted once again!! So my next plan is maybe this....
Cancel my contract with "Sky" (and presumeably they will kill the card in the box and not the feed coming down the cable?) and then bring her box and card round to mine and plum in as normal without telling Sky!
I can't see that it makes a difference if I tell them or not unless she sells HER house. If the box goes tits for any reason or the card then we can just take it back round to hers and place a call out.
Like I said.... they shouldn't be able to tell if her box is connected to my dish & leads (inc phone) can they?
Cheers for all the responses.
Pudders
You don't say whether her house and yours are in the same STD area. If they are, why not just get her to phone Sky and tell them she's had to change her telephone number (to yours). At the end of the 12 months, she can tell Sky she's moved addresses but has taken her (your) phone number with her.
How do they know its connected?? Won't this only come into play if I was to order pay-per-view or to change packages etc..
I just remebered actually!!!! My girlfriend cancelled her phone line about 2 months ago and Sky havent said anything or sent any letters. As long as they get their monthly payment, they can't be that bothered!!
Like i said...if I cancel my contract, will this ONLY kill the card in the box and will I get away with running the box on my leads etc?
If I stick the box in...then they shouldn't know.
My cat pissed on the phone lead that connects to the sky box and I unplugged it for 2 weeks before I repaired it...nothing seemd to happen to my sky!!
Cheers Pudders
No. The telephone connection is not normally needed to order SBO/PPV - the card stores the 'purchase' and send the details home each month.
Sky can't tell where the box is from the dish to which it's connected - only the CLI of the telephone line tells them its 'telephone location'.
So, you've got 2 choices:
(1) Cancel your contract, unplug your box and plug hers in and use her card (up/downgrade as necessary). Leave the phone line unconnected;
(2) Cancel your contract, unplug your box and plug hers in and use her card (up/downgrade as necessary) and, additionally, connect the phone line AFTER you've inserted a 141 prefix in the dial code on her box via the Services, 401 Select menu. Then her box will resume its monthly calls home and you'll have the SBO option if you want.
Quick question... so it doesnt matter if the phone line is in or not?? Like I said. Hers has been disconnected from the phone for 2 months and Sky havent said poo....yet.
Cheers.
Because Sky have zillions of customers though, it's likely they're concentrating on catching out those getting cheaper mirror subscriptions and not maintaining the telephone line connectons. If you've got the line available though, what's the problem for the next few months?
I think it's very true that they only bother about mirror subs.
My phones never been connected in all the boxes i've had,.. no letter as yet
I would have thought the box was covered by a manufacturers warranty which is not dependant on location.
If it is the inslallation, then I can see the logic, but think Sky should offer a 2nd moving home package for situtations where no dish installation is required.
Phil
I would imagine it's more to do with the interactive discount contract. It's a requirement of that contract that you agree to have your box professionally installed - presumably, if you move the box away from where it was originally placed, Sky will argue that you must once again have the box professionally installed.
Last time I checked, doing so will unscramble the basic (i.e. Family Pack) channels, but not the premium channels (movies/sports/Disney).
Also, bear in mind that it's a condition of the Interactive Discount Contract that, as well as keeping the box connected to a working phone line and dish, you also keep a viewing card in your box, so if you were planning to leave your girlfriend's digibox at her home connected to the phoneline, but with no card in the slot, this might cause you problems too.
Have you considered using the two boxes you have between you as a main subscription and second subscription set-up in your home? - could avoid arguments when she moves in!