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Blueyonder Email
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For well over a week now their service has been constantly affected by authentication issues, time outs and extended downtime. It's very shoddy, and I would have expected them to have fixed it by now.. but I'm just getting constant time outs. :rolleyes:
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To call that shoddy is being generous. Never in all my years on the internet have I known an ISP lose 4 days worth of emails. It is negligent and the question has to be asked.. why was the most recent backup 4 days old. In most IT departments such negligence would inevitably lead to staff dismissal.
That doesn't change the fact that this is totally inexcusable, we pay for the service after all. If I had been on holiday, as I was recently, the email would have been lost. Some of it would have been important, I wouldn't have known the email had been sent. Worse than that the sender wouldn't realise the email had arrived safely. As Blueyonder HAD received and LOST the emails, the email wouldn't be bounced back to the sender.
As I said previously, this is nothing short of negligence by Blueyonder.
but tonight webmail is unavailabe thats why i have a yahoo site don't bother complaining because when i did i was just told email is a free service!!
It does seem that they do not have any redundancy. I read somewhere that this round of faults was caused by one machine going down.
We get problems like this a several times a year. I guess if you want your email to work 100% then don't use Blueyonder.
Just my lil bit..
Michael
No. If you have a need for mssion-critical, 100% email access 24/7 then pay for it, professionally; ie BY Workwise. You get SLAs and stuff like that.
BY is for personal use only and, like all other ISPs are prone to problems now and again.
Going back to the email from by regarding backups, who's to say the backup system(s) aren't to blame, thereby taking out 4 days worth of backups? I work in IT - nowhere near as big as by's network - but it's true that what seems to be one little problem can lead very quickly to a major one - which in turn causes other problems.
For example, our Exchange server crashed out of the blue for no apparent reason, so I rebooted - it refused to reboot - turned out the motherboard had died which in turn knocked out our email for 36 hours. Now I know this was nowhere near as critical as blueyonder email, but it highlights how a seemingly small trivial problem (a server crashing) can cause major issues (no emails for 36 hours).
As cwaring quite rightly points out, if you require 100% uptime then you have to pay for it.
And IMHO, no system - no matter how much redundancy and disaster recovery procedures you have in place - is 100% reliable.
Um, correct me if im wrong, but i'm sure i pay for it, i mean email is part of the service which i pay for.. yes ok downtime happens, but at least once for at least 3 hours per day over the last 6 days is a bit much, wouldnt you agree?
Basically your saying we have to give yet more money to telewest/blueyonder, for an email service we can rely on?
Michael
The service at the moment is nothing short of shoddy and please, be realistic, if this is all Blueyonder can come up with, who is likely to pay extra? Email isn't rocket science, the technology has been around for quite some time now. There's no reason why Blueyonder can't fall into line with just about every other ISP and provide a reliable email service for their customers.
Everyone’s email is missions critical. It is as mission critical as the post office or the telephone system. I don't use the email system for a business so I don't see the point of having a business account. I don't think I use my email for anything that I don't expect the majority of people who have email accounts do. For example things like online shopping, personal correspondence, applying for jobs and reading newsletters.
Just because things are of a personal nature does not mean they are not important. If you can't guarantee 100% email reliability then there is no point in having email. I can’t think of anyone who would not want 100% of their email to reach them except perhaps people who only receive spam.
However, don't forget that you can also see your mail (and reply)through the Web Mail browser, which whilst not ideal, does at least provide some functionality.
Hope this helps.
The mood of this thread seems to be saying that there will be no compensation from Telewest for their failure to deliver a satisfactory service.
What are your findings ???
My email on the whole has been fine throughout these problems. Apart from the occasional authentication failure which after trying again about 10 mins later resolved itself.
Only thing that seems ok is the download speeds. But I'm sure that isn't regional. :rolleyes:
I've had very little spam either.
I'm sure some people won't like me saying this but you can't always hold the ISP responsible for spam; a lot of spam is self-induced. If you register with some service (or whatever) on the net that may not be 100% trustworthy then you have to expect spam coming your way. I use my Hotmail account when I have to 'register to download' or join some site just to view something. I only use my BY account for trustworthy sites like this, Tesco's or play.com etc.
A good tip when registering your details on websites is make sure you read the small print regarding them or 3rd party companies sending stuff you your email address - tick or de-tick the option that gives them the OK to do this.