Sky 'accidentally' disconnected my phone line - why did I just reciece a call?
joebloggs90
Posts: 642
Forum Member
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I'll spare you the details but Sky made an almighty balls up today and 'accidentally' cancelled my phone and broadband services.
I taken issue with them to try sort it out but was told that it's too late and that I now have no carrier; and that I'll have to order new services.
However, I just received a phone call and I have a dialling tone now - which I never had earlier.
Can anyone tell me how this can be and who is providing the line for me?
I've dialed 150 and got a BT message so it looks like it's reverted to BT.
I taken issue with them to try sort it out but was told that it's too late and that I now have no carrier; and that I'll have to order new services.
However, I just received a phone call and I have a dialling tone now - which I never had earlier.
Can anyone tell me how this can be and who is providing the line for me?
I've dialed 150 and got a BT message so it looks like it's reverted to BT.
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Can you dial a mobile or landline? It could be that your line has reverted to incoming calls only?
If the number is the one that you had with your Sky account then maybe Sky have re-connected your line as it was before.
I suppose I'll need to phone them tomorrow to try and find out.
I was wondering tho if when BT Openreach disconnect, that switch the line back to them to keep it live?
It would be unusual for Openreach to move that quickly and disable a line within a few hours. And they just disconnect it. There is no need at all to keep any service on it. In fact once a line is properly cancelled there is nothing to stop the pair of wires between the exchange and any of the cabinets it passes through on it's way to your house to be re-routed to some other subscriber.