Mozilla Firefox sometimes closes down (after opening)

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• LION8TIGER Posts: 8,484

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  04/05/13 - 01:16 #2

  why is this happening, i.e. whose fault - the browser?

  
  Try using IE for a while and if it still does it then it could be the laptop at fault. Try plugging in a mouse to see does it make a difference.

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• amyawake Posts: 7,848

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  04/05/13 - 04:33 #3

  Yeah I always use a mouse.
  
  Don't have the IE browser and am reluctant to install it - heard it's problematic and not compatible with a chat site I frequent.
  
  So, sounds like it's not the browser's fault then, i.e. no-one else experiencing this problem?

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• LION8TIGER Posts: 8,484

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  04/05/13 - 05:02 #4

  You will have IE if you are using Windows, its built in . Look in programs it should be there.

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• Orbitalzone Posts: 12,627

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  04/05/13 - 15:23 #5

  Have you got the most up to date version? go to Help>About Firefox to see
  
  The last few versions did this for me, crashing randomly etc.. the current version seems better, although any firefox add ons you might have could cause problems too.

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• REDBUS Posts: 2,321

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  04/05/13 - 21:44 #6

  new windows 8 p.c., had firefox crash few times this week ,opened up download's and still had another version installed which i was trying ,supposedly faster ,can't remember name but uninstalled that and working fine now .

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• amyawake Posts: 7,848

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  06/05/13 - 20:12 #7

  Thanks for your posts. So it seems not to be my laptop then.
  
  I have windows 7 - will look into seeing whether I have the latest IE. However I do have a firefox addon, i.e. visual design of homepage - will this be affected if I install the latest IE?

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• REDBUS Posts: 2,321

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  06/05/13 - 20:37 #8

  no FF add-on's will be affected by IE ,your add-on on the other hand may just be the cause of firefox crashing (highly likely) ,i'd uninstall it then try firefox without it ,can always add latter if it's not the problem

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• amyawake Posts: 7,848

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  06/05/13 - 20:49 #9

  REDBUS wrote: »

  no FF add-on's will be affected by IE ,your add-on on the other hand may just be the cause of firefox crashing (highly likely) ,i'd uninstall it then try firefox without it ,can always add latter if it's not the problem

  
  I doubt it's the addon, i.e. visual display of home page since I installed this when I first downloaded the firefox browser (last year). Firefox cutting out has only recently started happening these past few weeks.
  
  My IE is good till July this year...so, no need to download a new version? Won't I get a pop up telling me to install new edition anyway?

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• REDBUS Posts: 2,321

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  06/05/13 - 21:05 #10

  click help in firefox tab the 'restart with add-on's disabled' to see if add-on's are causing problems,there could have been updates needed/bug's with add-on or newer version could have beed updated ,won't do any harm
  
  always better to download latest version of IE ,if firefox still crashes i'd try chrome then at least you can have add-blocker's/extensions ect.
  
  if i was you i'd re-set firefox from help/troubleshoot problems run adobe flash uninstaller to make sure no older versions are on p.c. or leftovers of other versions then install fresh ,add-on's that change appearance of firefox can cause problems ,especially in older OS
  
  older versions of IE will only cause problems ,especially security issues it really wont hurt to update to latest version ,if your IE and FF are using different versions of flash this will create problems ,only have one version running at any on time

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• amyawake Posts: 7,848

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  07/05/13 - 07:27 #11

  Thanks Redbus - will try some of this.

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