email on ipad

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• technologist Posts: 13,362

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  08/07/13 - 01:38 #2

  Is your Email account IMAP (which is the best) or POP ???
  
  In Outlook
  
  File tab then account settings ....
  
  click on your account .... you then see your "internet Email settings"
  these are what you need to have in on the Ipad ...
  
  click on the More settings button and then on Advanced settings - this gives you some more Port numbers which may be needed.
  
  If you have a POP account you may need to find a tick box to set "Save Emails on Server " on some similar sentence
  
  (POP accounts really only like a single user device for them as it send the emails to your PC
  AND THEN DELETES them on the server unless you tell it to NOT delete/ Keep)
  
  (note SKY Email changed to a POP only service recently!)

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• jsmith99 Posts: 20,382

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  08/07/13 - 02:25 #3

  First thing to try is to delete the account and try again. Let it pick up the settings automatically. I've found it's far too easy to brush the wrong thing on the iPad.
  
  If that doesn't work, you'll probably get better advice if you tell us the email server (the bit after the '@' symbol.

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• [Deleted User] Posts: 7

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  08/07/13 - 02:48 #4

  Thanks to jssmith99 and technologist for your replies. I'll try them out tomorrow.

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• Inkblot Posts: 26,889

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  08/07/13 - 13:57 #5

  technologist wrote: »

  
  (note SKY Email changed to a POP only service recently!)

  
  The Sky incoming mail server address is imap.tools.sky.com. Doesn't that mean it's still an IMAP service?

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