When I had my Superhub installed I arranged it via the website and was given my choice of day and am or pm. Same thing when I had to have my phone looked at a fortnight ago. I'm actually pretty impressed with the service from VM.
When I had my Superhub installed I arranged it via the website and was given my choice of day and am or pm. Same thing when I had to have my phone looked at a fortnight ago. I'm actually pretty impressed with the service from VM.
I thought I was having an engineer around, which is what I asked for, but apparently its self install...and they will only give me an all day appointment.
Virgin used a company called Yodel to deliver them. Have given them my mobile number, as I only work a mile away from where I live. I can only take the afternoon off work, so am hoping they ring me when they are delivering it.
I wish you every bit of luck with Yodel. Awful service in every sense.
To be fair, while I know how appalling bad Yodel (previously HDN) are, in the few cases I've had stuff delivered via Yodel it's been absolutely excellent.
But as it's mostly done by private individuals (in their own vehicles) the quality of service varies massively.
I have always been given a choice of morning or afternoon from what I recall. You can also go to my Virgin Media online and change dates/times of appointments.
I have always been given a choice of morning or afternoon from what I recall. You can also go to my Virgin Media online and change dates/times of appointments.
That's for attended appointments - not delivery ones
When I had my superhub delivered by Yodel it took three attempts for it to be delivered. The first time they left it by the front door - it snowed and I came home to a soggy box and superhub. The next time I've got no idea what happened as it just never turned up (I suspect they left it by the front door again and it got stolen by my neighbours from hell opposite). When I rang Virgin Media about delivery of a third superhub I asked them to send it by Royal Mail and after a lot of huffing and puffing they did and it turned up two days later.
With Yodel it depends entirely on the delivery driver so you might be lucky.
Comments
It's going to be a manned install.
So think I will ring back and ask for a morning or afternoon, thanks.
Thanks, I will have a look at the website.
Virgin used a company called Yodel to deliver them. Have given them my mobile number, as I only work a mile away from where I live. I can only take the afternoon off work, so am hoping they ring me when they are delivering it.
Oh great! Let's hope I am one of the minority that gets good service on Friday then.
To be fair, while I know how appalling bad Yodel (previously HDN) are, in the few cases I've had stuff delivered via Yodel it's been absolutely excellent.
But as it's mostly done by private individuals (in their own vehicles) the quality of service varies massively.
With Yodel it depends entirely on the delivery driver so you might be lucky.