Problems with Microsof Excel and Microsoft Windows

c0boc0bo Posts: 6,443
Forum Member
Hi,

I have Windows XP computer and whenever I click onto Microsoft Excel or Microsoft Windows I get this message: "Microsoft Office Excel or Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience."

What do I do?

Comments

  • StigStig Posts: 12,446
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    Which version of Office; 2003, 2007, 2010?
  • c0boc0bo Posts: 6,443
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    Stig wrote: »
    Which version of Office; 2003, 2007, 2010?

    I've got 2007.
  • c0boc0bo Posts: 6,443
    Forum Member
    Stig wrote: »
    Which version of Office; 2003, 2007, 2010?

    I have office 2007.
  • chrisjrchrisjr Posts: 33,282
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    What happens if you go into My Computer and then into the Microsoft Office folder under the Program Files folder on the C: drive and locate the program files, excel.exe or winword.exe and double click on them from there?

    Do you get a similar error or do they open OK.
  • yorkieUKyorkieUK Posts: 2,159
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    What may be worth trying is the inbuilt Office Repair Tool. If you go to the control panel followed by programs then click on Microsoft Office in the list. You should see a "change" option at the top. After clicking on that choose the repair option. You may need the install discs.

    Good luck!
  • c0boc0bo Posts: 6,443
    Forum Member
    chrisjr wrote: »
    What happens if you go into My Computer and then into the Microsoft Office folder under the Program Files folder on the C: drive and locate the program files, excel.exe or winword.exe and double click on them from there?

    Do you get a similar error or do they open OK.

    I don't have excel.exe or winword.
  • chrisjrchrisjr Posts: 33,282
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    For Office 2007 these files should be located in

    C:\Program Files\Microsoft Office\Office12

    It's possible the extension (.exe) is being hidden but there should be an excel and winword file listed. If you use the detailed view in the file list it should show "application" as the type.
  • c0boc0bo Posts: 6,443
    Forum Member
    chrisjr wrote: »
    For Office 2007 these files should be located in

    C:\Program Files\Microsoft Office\Office12

    It's possible the extension (.exe) is being hidden but there should be an excel and winword file listed. If you use the detailed view in the file list it should show "application" as the type.

    I went to C:\Program Files\Microsoft Office\Office12 and neither Word or Excel were listed.
  • tealadytealady Posts: 26,262
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    Uninstall reinstall from control panel. Assume you have a disk to install from?
  • chrisjrchrisjr Posts: 33,282
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    c0bo wrote: »
    I went to C:\Program Files\Microsoft Office\Office12 and neither Word or Excel were listed.
    Right click on the desktop icons for Excel and Word. Select Properties from the pop up menu.

    On the Shortcut tab of the Properties box there should be a Target box. What does that say?

    Also there should be a Find Target button. What happens if you click on that?
  • c0boc0bo Posts: 6,443
    Forum Member
    chrisjr wrote: »
    Right click on the desktop icons for Excel and Word. Select Properties from the pop up menu.

    On the Shortcut tab of the Properties box there should be a Target box. What does that say?

    Also there should be a Find Target button. What happens if you click on that?


    There is no target button or find target button.
  • c0boc0bo Posts: 6,443
    Forum Member
    tealady wrote: »
    Uninstall reinstall from control panel. Assume you have a disk to install from?

    I do not have the disk, I downloaded Microsoft office from my cousin.
  • StigStig Posts: 12,446
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    c0bo wrote: »
    I do not have the disk, I downloaded Microsoft office from my cousin.

    Shall we all just give up now?
  • c0boc0bo Posts: 6,443
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    Stig wrote: »
    Shall we all just give up now?

    What do you mean?
  • psionicpsionic Posts: 20,188
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    c0bo wrote: »
    What do you mean?

    The bottom line is you need to reinstall Microsoft Office.
  • DJW13DJW13 Posts: 4,274
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    psionic wrote: »
    The bottom line is you need to reinstall Microsoft Office.

    Perhaps you should buy a copy?
  • psionicpsionic Posts: 20,188
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    DJW13 wrote: »
    Perhaps you should buy a copy?

    Personally I use 365 now and just pay the subs to use on 5 machines.
  • chrisjrchrisjr Posts: 33,282
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    c0bo wrote: »
    What do you mean?
    You have a dodgy copy of Office.

    You either need to obtain a legitimate copy of Office or download the free LibreOffice which is broadly compatible with Microsoft Office and should allow you to open and edit any existing documents you have.
  • cnbcwatchercnbcwatcher Posts: 56,681
    Forum Member
    c0bo wrote: »
    I don't have excel.exe or winword.

    Aha! That must be the problem then. Looks like you'll have to buy a copy and reinstall. @psionic: Does Office 365 work with Windows XP?
  • psionicpsionic Posts: 20,188
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    @psionic: Does Office 365 work with Windows XP?

    Nope - don't think it does. Not tried it on xp myself.
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