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Formal complaint aganst Job Centre Staff.
Ginger Geek
Posts: 6,182
Forum Member
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I don't think there is any need for background to this so I'll get directly to the point.
How do I go about submitting a formal complaint of direct lying and misrepresentation against two local Job centre staff? And where and to whom do you send it?
Any help would be appreciated as I can find nothing about complaints on the gov site.
How do I go about submitting a formal complaint of direct lying and misrepresentation against two local Job centre staff? And where and to whom do you send it?
Any help would be appreciated as I can find nothing about complaints on the gov site.
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The fatal flaw in your plan You cannot complain to the government, about anything, they are omnipotent and your masters.
This is what you are looking for:
http://www.direct.gov.uk/en/Employment/Jobseekers/ContactJobcentrePlus/DG_186391
But in all seriousness any complaint will often get 'lost'.. or will never get anywhere, or will just be ignored, or even if it's read; will then just be binned without any action being taken.
I've tried to write to Jobcentre head office before, never heard a thing back.
contact-us@jobcentreplus.gsi.gov.uk is an official email address.
Their 'head office' so to speak is:
Jobcentre Plus
Cosham BDC
Mitchell Way
Southampton
Hants
SO97 4AB
J/C also advise that you can write to the specific Jobcentre concerned too; as they all have local managers.
I found a little bif of infomaton near the bottom of this page:
http://www.direct.gov.uk/en/Employment/Jobseekers/ContactJobcentrePlus/DG_186391
In my experience the staff there are awful.
One of the staff at the local office would offer their name. If I remember rightly, their name is usually on any correspondence you receive from them.
It's no good sending a letter to head office, it will just be posted back to the office manager.
Let's know how you get on.
Anyway, my JSA adviser gave me contact details for the district manager but I never heard anything back.
I'm sure if you kept documenting your correspondence and sent it recorded delivery then sooner or later someone is going to have to answer to your query but I wouldnt hold your breath.
You could also take it up with your local MP?
One lady who frankly is enjoying life with regards to her eating habits, blissfully informed me of her up and coming holidays and how much she's looking forward to it. Of course, I had no such luxuries.
The story continues but I will document things as I go.
If you complain these days, you can get arrested for anarchism.
Jobcentre Plus Chief Executive,
6th Floor, Caxton House
Tothill street, London
SW1h 9NA
They will give you a reply within 15days - If you are still not happy and have not dealt with your complaint properly you can write to the independent case examiner. You can only contact after you get your final reply from the Chief Exec and within 6 months. Hop[e this helps.