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Frayed Macbook Air power adapter
cnbcwatcher
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Just noticed this evening that the power adapter on my Macbook Air (11" 2012 model) is a bit frayed. I stuck a plaster on it (had a box handy as I skinned my heel earlier in the week and I needed them for that) but that's not a permanent solution. I bought the Mac from John Lewis and I had it a year so would the power adapter be covered under warranty? I'm in Ireland so if they can replace it I would have to give it to my mum and dad when they're going to the UK at the end of October. It's a nuisance but I would just use my Macbook Pro for the week they're away until they come back with a replacement. Just as well I have 2 Macs
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Dave
I don't really know. That could be true with PCs but not Macs. I never damaged it or did anything I shouldn't. I'm gonna ring John Lewis in the morning and find out. If they will replace it, then mum and dad will take it over when they go to the UK at the end of October. It means I won't be able to use the laptop for a few days but my Macbook Pro is working nicely and has both OSX and Windows. All I need to do is use that I'm not gonna be fluttering my eyelashes as they might think I'm up to no good I'm not that kind of girl
http://sugru.com/guides/how-to-repair-a-laptop-charger
Now this part is stupid I agree but presumably is something to do with their RMA process...but then having said that you advised they already refused to sort it under warranty so I have no idea whats going on here.
*bites lip to refrain from commenting on Apple's forced obsolence policies*
To be fair they have basically given you 2 options. If it was me I would just get a replacment PSU, probably not from JL though.
The thing is I don't think what your mum wants complies with either Apples warranty agreement or John Lewis' returns policy.
I think that's probably what you are going to have to do...
EDIT - on a side note I just ordered some of that stuff from Erlang's post. Looks interesting!
Hahahahahaha.
Why are you laughing?
In the case of the charger, in general its probably one of the main parts of a laptop that gets the most amount of physical abuse. Its common for people to wrap the leads up really tightly when packing it away and damage the connectors, snag the leads, drop it on the floor when they plug them in etc. Stuff like this is a combination of user negligence and wear-and-tear rather than a manufacturing fault.
Look on the bright side. A charger is a lot cheaper and simpler for you to replace than a number of the other potential problems you could have had.
I'd actually be happy with a new laptop - gets rid of a year's worth of wear and tear, depending on the policy you may get a brand new model too with the latest hardware.
It's an inconvenience to back up data (although, it's a mac, are you not using time machine) but worth it.
There is that, but the Mac is in good condition (apart from a dirty screen but I clean it every couple of weeks to keep it looking shiny shiny) and I don't see the point in replacing it after a year when it's working fine. I'm not in the habit of replacing my computers every year. I don't use Time Machine but I backup onto an external hard drive. I ran one on my Air last night. I don't use the cloud for backup either as I don't trust it, especially with all this NSA business.
I didn't break it on purpose and I only noticed last night that it got frayed. I don't know what caused it. It couldn't be a manufacturing fault. It's Apple after all At least it's not like what happened to my dad last summer. His Acer laptop completely snuffed it after only two years :eek: The graphics card went on it but it couldn't be fixed. He bought it from John Lewis as well and they were excellent. They gave him £599 (the cost of the laptop) towards a new one. It still shouldn't have snuffed it so quick though.
To reiterate, I am not implying you did it on purpose. Simply suggesting that it may have been a contributing factor. I've seen many a damaged power cable in my time and more often than not its been due to the way the user has stored it when not in use.