Extended Warranty
Hut27
Posts: 1,673 Forum Member
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Hi , Had a new Electric Cooker fitted yesterday, On it was a sticker saying register free for 5yr parts Guarantee. So I did, what it really was was a hard sell to get me to sign up for extended Warranty and get my card details. I declined to pay any more than the purchase price. What do you think I should have done?.
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However, as far as a five year parts warranty goes it's rather a con - they simply charge a completely outrageous labour charge, so you end up paying as much anyway if it goes wrong.
wasted time there ..... instead of cooking stuff on it
You're only confused because you didn't read the post properly - he rang to register the 5 year parts warranty (which is why it's better to do it on-line, if you can).
If you don't register you only get the basic 1 year warranty.
But of course goods in the UK are under the sale of goods act.
If a product like a cooker stopped working after 1 yr and 1 day, i would expect the seller to repair or replace the product.
*The German made ones - they do differentiate.
Most Extended warranties are not worth the paper they are written on.
Consider the law requires that for a year it should work - and how many failures do we really see. There is a reason why the parts guarantee is for 5 years - because having analyzed the failures of their own product - there are hardly any failures up till that time - in which case while one might fail within that time - odds are it will not.
I once did a job working for a box shifter and their was considerable pressure to sell these insurances because the store made so much money from them.
We got a local store that sells appliances and they have free labour warranty, you just pay for the parts, which is pretty good.
They say it is for life, but there have to come a time when the unit is not worth repairing
These days unless you pay for a high spec unit, most of them are throw away and buy new.
My Dad got a washing machine for a couple of hundred quid 4 years ago, it gave up a couple of months ago, not worth fixing. he will get a replacement at some point, but my sister is doing his washing at the moment, so not worth buying a new one yet
Just like the five year parts warranty, they will include labour costs in what they charge for the parts - unless of course you're talking about an extended warranty?, where you're paying for the 'free' labour in that?.
But in either case, with 'free' parts or labour, the portion you pay for needs to be reasonable and not pay for the 'free' part.
You have legal rights under the SOGA, it's your option to exercise them or not - but I suggest you try reading what it actually says (or talking to Trading Standards about it).