[psionic]

About Freeview+:

Originally Posted by KieronEdwards

Hi Guys,

if you select the FV+ option then the box behaves like a standard FV+ capable DTR. It loads and monitors the EPG dynamically off air (no waiting for a morning EPG download) and watches for changes to start and end times. It will also automatically make alternate instance suggestions if your recordings clash and you run out of tuners.

Obviously how well this works is down to the accuracy of the EPG, series link and start/end data being broadcast.

regards,

Kieron.

Re: Wharfedale (Vestel) update

Originally Posted by KieronEdwards

1. Very soon - it's in test now.

2. Yes - however the series link info is now provided directly by the broadcasters so its accuracy is down to them not us.

regards,

Kieron.

More on Freeview+

Originally Posted by KieronEdwards

Go MENU -> Setup -> Customise DTR and then, at the bottom, change the EPG type from 14 day to 8 day.

Please note - the series link information between the two EPG types is not the same so you'll have to rebuild your planned recordings list.

regards,

Kieron.

Originally Posted by KieronEdwards

Of course! The switch to FV+ does not affect, in any way, the VOD service.

K.

Originally Posted by KieronEdwards

We're looking into this issue right now. As for recordings - this will be down to how the individual channels chose to signal programmes. However - the FV+ spec does allow for split recordings (such as films across the news).

regards,

Kieron.

Version 3.31 Pulled:

Originally Posted by KieronEdwards

Dear All,

as you've spotted - there was a few issues with 3.31 - the most significant being a problem for Setanta customers. We're sorry this build was deployed with this problem and we've rolled back to 2.99.

The good news is that we know what the problem was and have a fix in test already. This new build also includes fixes for the slow down in the menus/Guide etc some of you spotted and also for a boot problem some people reported. This is because - even as 3.31 went into final beta and release - we continue to work on the code to make it better.

So - we're now going into beta with the new release - and hope to deploy this to you shortly. Initial feedback on it is very good.

Finally: we're sorry to those of you who've had issues with your service because of this download. We're also pleased with the positive feedback that we've had with regard to the new features in this build.

regards,

Kieron.

Populate EPG time

Originally Posted by KieronEdwards

Freeview have told me it takes up to 8 minutes to populate and that it varies in speed depending on which mux you're on. The BBC are faster and, for example, MUX A is slower.

K.

Revised download expected

Originally Posted by KieronEdwards

We've a fix for the slow down and boot issue and will be downloading this in the next week or so.

regards,

Kieron.

Originally Posted by KieronEdwards

The main lock-up was the box trying to process FV+ whilst people hammered it on MHEG. We've improved the FV+ EPG handling in a new download and you'll have that shortly.

K.

Originally Posted by KieronEdwards

We will be releasing an improved version of 3.31 shortly.

regards,

Kieron.

Continued updates

Originally Posted by KieronEdwards

We'd like to think we also have a very powerful DTR (for example: very flexible tuner usage (both tuners can record, play back etc), flexible live buffers, recording of subtitles, record on two tuners and play back from disk as well) when compared to other DTRs. We're working very hard to make it 100% reliable as well. Whether you subscribe or not you get the updates too - compared to some DTRs I've seen - it's not a bad device in that respect.

regards,


Kieron.

FF/REW problem on 3.31???

Originally Posted by KieronEdwards

I'm genuinely surprised to hear you're having the jump back problem with 3.31. In more than 3 months of testing we had one report of it - and this issue was tested very extensively.

regards,

Kieron.

No Guard Time with FV+

Originally Posted by KieronEdwards

Steven,

3.31 only helps in tuner usage if you use FV+ because there is no guard interval and so one recording cannot overlap another. We are looking to improve tuner usage in a future download however.

regards,

Kieron.

Frame skipping problem on Wharfedale

Originally Posted by KieronEdwards

We're doing both. We have engineers working solely on key issues such as the fame skipping whilst we also port the new library with FV+ over.

The new wharfdale download is in test and I'll let you know when it's ready. I won't give a date as... well... you know what I'm going to write.

regards,

Kieron.

Wharfedale/Luxor feedback wanted

Originally Posted by KieronEdwards

Has anyone had a recording in the library that, when selected, caused the box to hang?

I specifically need to hear from Wharfdale / Luxor owners about this.

thanks,

Kieron.

Originally Posted by KieronEdwards

Rotty,

many thanks - it doesn't matter what version - I just wanted to know if the Wharfdale's had also got the problem.

thanks,

Kieron.

Originally Posted by KieronEdwards

Actually - the question is germane. Certain elements of code are not shared and so I'm trying to isolate the issue on the Thomson unit.



K.

[ironeagleuk]

News on software update to supercede version 2.99 on Thomson DTI-6300-xx

Originally Posted by KieronEdwards

All,

we are working on a new download. It does (obviously) contain FV+ and MHEG 1.06. We won't deploy it until we're certain it's robust.

I appreciate this is frustrating and I won't commit to dates but I will say:

1. We are absolutely, 100%, working on providing a download that fixes a lot of the issues in the current code.

2. It will be available soon.

regards,

Kieron.

[ironeagleuk]

Further reassurances that not just enhancesments, but bugs will be addressed, and beta testing results are positive for the Thomson DTI-6300-xx model

Originally Posted by KieronEdwards

You'll be pleased to hear that, in addition to MHEG engines and Freeview+, we have also been worrying about the bugs. We're in beta test with the build right now. So far the feedback has been very, very positive.

I'll be posting more info soon, I promise.

regards,

Kieron.

More info on update:

Originally Posted by KieronEdwards

This beta is one of a number we're running as we test the new build. We've one last bug to squash - and this is being done now.

So it's not far off - but I wouldn't want to leave you thinking "2 weeks" - though it's not much more than that.

K.

Confirmation that the update for the Vestel based DTR's (Wharfedale, Luxor, Digihome, Bush, Sharp, Ferguson) is being worked on

Originally Posted by KieronEdwards

The FV+ build for Wharfedale is in final test at the moment.

regards,

Kieron.

[winterwarmer]

It’s been a few months since this topic was updated but given the recent issues I have posted a few of the posts from TUTV that I can find. I know I have not got all of them.

On the release of 3.59 firmware

Originally Posted by KieronEdwards

Dear All,
as most of you appear to be aware - the new software (build 3.59) is now on air.
It fixes:
1. Glitching - providing you have a good aerial feed the box does not glitch or drop frames.
2. Trick mode jumping - this no longer happens.
3. Corrupt recordings hanging the library / crashing the box. If a corrupt recording occurs the box will play it and you can delete it normally if you wish.
4. Super-fast MHEG engine - all interactive services now load incredibly quickly and are very, very responsive.
5. New, faster file system. It's four times faster but, I'm afraid, you need for format your HDD to get the benefit of this. Once done - however - you'll find the performance of the box is far faster and smoother.
6. Freeview+ - we've implemented the Freeview 8 day EPG system. You can switch to this in the Customise DTR menu. If you do - you'll need to re-set all your planned recordings as the Freeview EPG uses different identifiers for series compared to the 14 day EPG.
7. We've improved the reliability of the boot process so we shouldn't see any more "ALOD"s.
8. Trick modes are smoother and much more responsive - even at 64x.

This build represents over a year's development effort and we hope you enjoy the improvement it brings to your TUTV TMM DTR.
regards,
Kieron.

On the ability to offload recordings to a DVD

Originally Posted by KieronEdwards

Righto - firstly - this wasn't planned so we're sorry about the issue. You should (of course) be able to archive recordings taken off air.
The copy protection should only be present for content we send to you.
The issue is - once you've played one of our recordings the box "forgets" to turn off the copy protection.
To work around this, either:
1. Watch a recording taken off air from a standard Freeview channel (e.g. BBC1) before attempting to play a recording for archiving and allow about 15 seconds for the copy protection to switch off (the driver is, for some reason) a little slow to respond to us telling it to shut off.
2. Reboot the box - the default behaviour is off.
We're tidying this up for the next download so this is a temporary state of affairs.
regards,

Kieron.

On getting improved performance by reformatting:

Originally Posted by KieronEdwards

Guys,
remember to do a format HDD if you can bare it ~ having the faster file system (4x faster) really, really makes a big difference to the performance of the box.
I know it's painful to do - but a week from now it will be full again and flying along!
regards,
Kieron.

On the Amber Light Of Death (ALOD) that happend on 3rd May 2009:

Originally Posted by KieronEdwards

We're looking into the issue right now ~ thanks for the information.
regards,
Kieron.

Originally Posted by Sam B

All
I just wanted to introduce myself briefly. I work with Kieron at Top Up looking after more operational aspects (including the call centre).
We are aware of the incident yesterday that affected some DTRs. We're still investigating and will give you an update as soon as we can. We will be posting an update on our website this morning as well.
In the meantime, please bear with us, and apologies to all those who's viewing has been affected.
Thanks
Sam

[winterwarmer]

Latest from TUTV

Originally Posted by Sam B

Hi All

We updated the front page of the Help Centre earlier with the reset procedure for customers to follow - it is shown in the Latest News section. We are still looking at the root cause, so I'm afraid we can't update you on that yet.

We are finding that some people are having success with reverting their software, but others are not.

If there is anyone out there that has done the reset fix to wipe their HDD and then experienced a recurrence of this problem, OR, anyone who has just seen the problem today even though they were using their box yesterday afternoon without issues, could you please post your experience on here?

Thanks
Sam

[winterwarmer]

The latest (5th May) update from Sam on the ALOD issue

Originally Posted by Sam B

All

Apologies for starting a new thread, but I wanted to post our most current information and it will just get lost in any of the many threads now running on this subject.

Kieron has posted the technical explanation elsewhere, so I won't cover that off. I'm sure he'll post an update on the investigation when he is able to.

The issue has only affected the Thomson DTi6300 DTRs. If your box has a solid amber light and is not responding, then you will need to do a hard disk format to resolve the issue. Full details of the fix are shown on our website or on many of the threads here.

For those that have found a software revert or a simple power cycle has resolved the issue. We have found that, in some cases, this has worked, but only temporarily. I have now had feedback from a large population of boxes, and from what we now know about the issue, we believe that the only permanent fix is the hard disk reformat.

For those who cannot get this fix to work. As you will see from a lot of posts on this forum, most people do eventually get the fix to work, but it can take patience and several attempts. This has indeed been our experience with customers outside of this forum also.

For those who's box has not been affected. This issue has not affected all of the DTi6300 DTRs, so if yours has not yet been affected, and you have been using it and it has downloaded Anytime programmes (If you're a customer), then that is a good indication that it will be alright. I'm afraid I can't guarantee that though.

If you really can't get the fix to work after many attempts, then please PM me your details and I can arrange for someone to contact you.

The call centre is indeed very busy right now, and the only information that they have to give you is shown here. I wouldn't recommend trying to contact them right now, as you will experience a long wait time. If you need any more assistance, then please contact me directly.

Finally. I really would like to apologise for the inconvenience that this has caused to you all. This has been a one-off technical issue that we have never seen anything similar to before, and we are still investigating the root cause.

Thanks
Sam Taylor

[kevdo]

Originally Posted by psionic

I've had real trouble trying to find the official posts TUTV have made on this forum. Just thought I would post links to the most relevant posts. Hope this is helpful

19/12/06 - Response to questions ver 1.8
http://www.digitalspy.co.uk/forums/s...74&postcount=1

8/1/07 - Ver 2.0 available and List of Bug Fixes etc.
http://www.digitalspy.co.uk/forums/s...73&postcount=1

12/1/07 - Simon Dore 1st Post about current and future developments
http://www.digitalspy.co.uk/forums/s...&postcount=157

23/1/07 - Hallmark Content
http://www.digitalspy.co.uk/forums/s...&postcount=286

25/1/07 - Kieron Edwards - Disappearing Disk Space
http://www.digitalspy.co.uk/forums/s...49&postcount=8

26/1/07 - Simon Dore 2nd Post - Known issues and developments
http://www.digitalspy.co.uk/forums/s...&postcount=305

Feel free to add any links that I may have missed

PS Mods - you might consider making this sticky ?

THanks this is very helpful, especially to new users