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Old 06-04-2012, 20:14
Artmuzz
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I received an email from Virgin Media on 2 April 2012. I usually pay 28.00 a month for my package but on this new email it states that my new bill is 31.50. I do not have a landline phone with Virgin Media so I am unable to phone customer service about my enquiry

I am not at all happy with this new bill and I never got any emails or letters informing me of this increase. Has the bill with Virgin media gone up in price this month?

I am sick and tired of Virgin media increasing the prices when they feel like it.

Please advise
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Old 06-04-2012, 20:25
mersey70
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I received an email from Virgin Media on 2 April 2012. I usually pay 28.00 a month for my package but on this new email it states that my new bill is 31.50. I do not have a landline phone with Virgin Media so I am unable to phone customer service about my enquiry

I am not at all happy with this new bill and I never got any emails or letters informing me of this increase. Has the bill with Virgin media gone up in price this month?

I am sick and tired of Virgin media increasing the prices when they feel like it.

Please advise

If you are are still in contract with a service a price increased you can still cancel if you fancy. And of course if you are out of contract you can of course cancel. Otherwise stay with Virgin, I chose not.

Simple my bud, I shot so make your choice.
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Old 06-04-2012, 20:28
martine93
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I received an email from Virgin Media on 2 April 2012. I usually pay 28.00 a month for my package but on this new email it states that my new bill is 31.50. I do not have a landline phone with Virgin Media so I am unable to phone customer service about my enquiry

I am not at all happy with this new bill and I never got any emails or letters informing me of this increase. Has the bill with Virgin media gone up in price this month?

I am sick and tired of Virgin media increasing the prices when they feel like it.

Please advise
What broadband speed do you have ?
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Old 06-04-2012, 20:31
Artmuzz
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Yeah I am seriously thinking of telling Virgin Media where to stick it and just buy a Sky dish with Freesat. Atleast Freesat is free and it has a the selection of channels that I like watching which crappy Virgin Media don't have and I have to pay for. Also I have mobile internet with Three Mobile so I will be telling Virgin Media to stick their broadband internet too. I am really sorry this had to turn out this way.
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Old 06-04-2012, 20:32
Artmuzz
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What broadband speed do you have ?
I have 10mb (Medium Package) it is supposed to be increased to 20mb but I don't really see any speed differences to be honest

My package is TV (Large) Broadband (Medium)
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Old 07-04-2012, 09:53
camaj
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They increased the price of 10mb this month, it was widely reported a month or two back and I believe most people got emails and letters.
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Old 07-04-2012, 12:02
Artmuzz
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They must of forgot to send me an email because I have searched my mail and cannot find it. Arrgggggg!!!!
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Old 07-04-2012, 12:59
call100
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Phone Virgin.........You don't need a virgin phone, call 0845 454 1111 press the choice for 'Thinking of leaving' and have a chat with retentions....
Tip, don't go off half cocked, be nice. They will find the best deal for you on offer at the time.....
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Old 07-04-2012, 13:33
Artmuzz
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Phone Virgin.........You don't need a virgin phone, call 0845 454 1111 press the choice for 'Thinking of leaving' and have a chat with retentions....
Tip, don't go off half cocked, be nice. They will find the best deal for you on offer at the time.....
I only have a PAYG mobile phone and not much money, so I cannot phone them.

I don't understand why my bill has increased by 3.50 which i find has gone up a lot when I read that other VM customer's bills have increased by about 2

I only have the TV Large Package and the Broadband Medium Package.
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Old 07-04-2012, 14:33
martine93
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I only have a PAYG mobile phone and not much money, so I cannot phone them.

I don't understand why my bill has increased by 3.50 which i find has gone up a lot when I read that other VM customer's bills have increased by about 2

I only have the TV Large Package and the Broadband Medium Package.
2 TV L and 1.50 M BB = 3.50

M+ TV has only gone up by 50p , So if you were on the M+ TV and M 10Mb it would have only gone up by 2.
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Old 07-04-2012, 17:39
Artmuzz
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Since the TV (Large Package) had gone up Mr Branson could we get more better channels like on Freesat like the Horror Channel and CBS Reality?....Hmmm I thought not
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Old 07-04-2012, 17:50
martine93
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Deleted

Last edited by martine93 : 07-04-2012 at 17:59. Reason: Posted in the wrong thread
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Old 07-04-2012, 22:25
call100
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I only have a PAYG mobile phone and not much money, so I cannot phone them.

I don't understand why my bill has increased by 3.50 which i find has gone up a lot when I read that other VM customer's bills have increased by about 2

I only have the TV Large Package and the Broadband Medium Package.
sigh! Try this number 01256 752000 and ask to be put through to retentions or billing.
By the way, if you discuss it with them it may be cheaper for you to have a phone than not.....It was in my case...
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Old 08-04-2012, 16:05
gerr60
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If you are are still in contract with a service a price increased you can still cancel if you fancy. And of course if you are out of contract you can of course cancel. Otherwise stay with Virgin, I chose not.

Simple my bud, I shot so make your choice.
You can phone customer services using any phone.
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Old 08-04-2012, 16:06
gerr60
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I received an email from Virgin Media on 2 April 2012. I usually pay 28.00 a month for my package but on this new email it states that my new bill is 31.50. I do not have a landline phone with Virgin Media so I am unable to phone customer service about my enquiry

I am not at all happy with this new bill and I never got any emails or letters informing me of this increase. Has the bill with Virgin media gone up in price this month?

I am sick and tired of Virgin media increasing the prices when they feel like it.

Please advise
You can phone customer services using any phone.
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Old 08-04-2012, 17:20
essexsteve
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They must of forgot to send me an email because I have searched my mail and cannot find it. Arrgggggg!!!!
Thought you said in your opening post they sent you an email on 2nd April.
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Old 09-04-2012, 01:01
Artmuzz
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Thought you said in your opening post they sent you an email on 2nd April.
Yeah. When I said mail I mean't email
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Old 09-04-2012, 13:43
Robin Armitage
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Received email today to my query on 30mb pricing saying my bill has gone up to 30 from 28.50 and that the quoted priced on website of 27.50 for 60mb is for new customers only.
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Old 09-04-2012, 14:22
joshua_welby
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Received email today to my query on 30mb pricing saying my bill has gone up to 30 from 28.50 and that the quoted priced on website of 27.50 for 60mb is for new customers only.
You will get doubled to 60MB as part of the speed doubling project sometime soon

To find out when Enter your Postcode on this website www.virginmedia.com/doublespeed
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Old 09-04-2012, 14:33
Robin Armitage
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This true, its the fact that i will be paying 2.50 extra for the same service after being with them for 10 years. New customers are important but still.......
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Old 15-04-2012, 15:47
Artmuzz
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I got an email address to email Virgin Media about my bill. I emailed them then the next day I received a phone call from Virgin Media. I told them that my financial circumstances have changed and that I am unhappy with my bill going up in price to 31.50 a month. They then agreed for me to cancel my TV package and for 18 a month they increased my Broadband speed to 20mb which will increase to 40mb. So now my bill is 18 a month for Broadband 20mb (soon to be 40mb).
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Old 15-04-2012, 15:55
martine93
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they increased my Broadband speed to 20mb
You do realise that is because of the speed upgrades that everyone is getting. M or L 20mb will stay at 20mb , it will not increase to 40mb.
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Old 15-04-2012, 16:23
mossy2103
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You do realise that is because of the speed upgrades that everyone is getting. M or L 20mb will stay at 20mb , it will not increase to 40mb.
Yes, confirmed by this announcement:

http://community.virginmedia.com/t5/...ds/td-p/958421

BTW, the XL up to 20meg mentioned in that link is the legacy 20meg - the 20meg customers who chose not to take the free upgrade to 30meg which was offered from Feb 2011.
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Old 15-04-2012, 18:52
Artmuzz
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You do realise that is because of the speed upgrades that everyone is getting. M or L 20mb will stay at 20mb , it will not increase to 40mb.
The woman who I was speaking to at Virgin Media said that my 20mb Broadband will be increasing to 40mb this month as part of the double increase speed that Virgin Media are doing when she gave me the deal when Virgin Media phoned me up.
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Old 15-04-2012, 19:12
FirewireUk
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My service has gone up 3.50, now paying 61 a month for M phone, XL 20mb (soon to be 60mb) BB, XL TV and V+HD box. I'd love to change but BT Infinity isn't coming here til the end of the year and the best anyone else can do with me speed wise is around the 4mb mark.
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