Digital Spy

Search Digital Spy
 

DS Forums

 
 

Kobo Touch Problem


Reply
Thread Tools Search this Thread
Old 26-04-2012, 00:36
academia
Forum Member
 
Join Date: Jun 2008
Posts: 12,086

Suddenly the files on my Kobo won't open - all I get is a message saying 'Oops - this file cannot be opened' although I have opened the same files previously.
Any one any idea what the problem could be?
academia is online now   Reply With Quote
Please sign in or register to remove this advertisement.
Old 26-04-2012, 07:05
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,743
What kind of files do you mean?
alan1302 is offline   Reply With Quote
Old 26-04-2012, 10:30
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,852
Suddenly the files on my Kobo won't open - all I get is a message saying 'Oops - this file cannot be opened' although I have opened the same files previously.
Any one any idea what the problem could be?
Tried rebooting it? Also have you updated its software recently? I think the latest version is 1.9.17.
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 26-04-2012, 20:37
academia
Forum Member
 
Join Date: Jun 2008
Posts: 12,086
Thanks for replies, psionic and Alan.
I should have said 'document' instead of files -the bokks stored on the reader won't open although they open on the website.

I have updated it. What do you mean re-boot? Is that the same as going back to factory settings?
I've contacted the Kobo customer care and they are investigating - no solution as yet.
academia is online now   Reply With Quote
Old 26-04-2012, 20:47
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,852
Thanks for replies, psionic and Alan.
I should have said 'document' instead of files -the bokks stored on the reader won't open although they open on the website.

I have updated it. What do you mean re-boot? Is that the same as going back to factory settings?
I've contacted the Kobo customer care and they are investigating - no solution as yet.
Nope not the same as going back to factory settings.

1. Wake up the Kobo
2. Slide the power button and hold to the right for 10 seconds
3. Let go
4. Briefly slide the switch once more quickly
5. LED should go blue then green
6. Kobo will restart with happy face
7. You'll be back at main screen a few seconds later
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 26-04-2012, 20:53
academia
Forum Member
 
Join Date: Jun 2008
Posts: 12,086
Nope not the same as going back to factory settings.

1. Wake up the Kobo
2. Slide the power button and hold to the right for 10 seconds
3. Let go
4. Briefly slide the switch once more quickly
5. LED should go blue then green
6. Kobo will restart with happy face
7. You'll be back at main screen a few seconds later
Right - am about to follow instructions!
academia is online now   Reply With Quote
Old 26-04-2012, 20:58
academia
Forum Member
 
Join Date: Jun 2008
Posts: 12,086
No joy - got the green and blue lights and the happy face as you said I would - books still won't open. They open on the website though.

Thanks for advice - it was worth a try!
academia is online now   Reply With Quote
Old 26-04-2012, 21:01
alan1302
Forum Member
 
Join Date: Jul 2008
Location: West Yorks
Posts: 5,743
Can you delete one of the books and then re-download it? If that worked then they may have got corrupted somehow.
alan1302 is offline   Reply With Quote
Old 26-04-2012, 21:02
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,852
No joy - got the green and blue lights and the happy face as you said I would - books still won't open. They open on the website though.

Thanks for advice - it was worth a try!
Hmm. In that case try a factory reset and re-transfer your books back from your Kobo account/computer. Or have you tried that?

http://kobo.intelliresponse.com/inde...ry%20settings?

edit: If your books are on the Micro SD card remove the card. Card might be corrupted maybe?
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 26-04-2012, 21:31
academia
Forum Member
 
Join Date: Jun 2008
Posts: 12,086
EEk! I deleted a book but it won't download on to the reader again although it has appeared on the website.
I don;t have an SD card.
Right - I'll see what customer care say when they get back to me.
Then (gulp) it;s factory settings if I get no joy.
Thanks for your suggestions.
academia is online now   Reply With Quote
Old 26-04-2012, 21:55
psionic
Forum Member
 
Join Date: May 2002
Location: Crystal Palace TX
Posts: 18,852
EEk! I deleted a book but it won't download on to the reader again although it has appeared on the website.
I don;t have an SD card.
Right - I'll see what customer care say when they get back to me.
Then (gulp) it;s factory settings if I get no joy.
Thanks for your suggestions.
Try the basic reset perhaps? Pinhole at the back. http://kobo.intelliresponse.com/inde...0my%20eReader?
psionic is offline Follow this poster on Twitter   Reply With Quote
Old 27-04-2012, 16:46
academia
Forum Member
 
Join Date: Jun 2008
Posts: 12,086
Hooray! Everything is working again.
I went back to factory settings as you advised, reinstalled, everything is back, and everything opens.
Alan and Psionic, thanks for giving me some time and help - it really is appreciated.
academia is online now   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT +1. The time now is 19:52.