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Old 30-04-2012, 17:37
T.K.Maxx
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Hi
I've just come off the phone from Sky's Broadband technical support. Recently over the last few days my broadband has been rather slow. When I went into the router, the download speed is 11Mbps but when I do a speedtest via speedtest.net the speed varies considerably from 0.32 --> 9.73Mbps

Sky said, 1) Change ethernet cable to improve speed DONE!
2) They asked me to go to the command prompt and type netstat. As I had 12 programmes running in the background, this is the reason??

This is a new one on me. Is this correct? And what should I close down as Sky wouldn't say.

Thanks
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Old 01-05-2012, 22:01
archiver
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Top grade support there, by the sound of it. A faulty ethernet cable is probably the last thing I would have thought of.

It's hard to say whether the netstat results provide any clues, without seeing them, but netstat generally shows open sockets for communication rather than background processes. It's also a pretty complicated tool, the output of which can be misleading to the untrained eye. If there are no blinking WAN LEDs on the modem/router while you are not running a speed test, then it's pretty likely no background processes are actively passing data to interfere with the test and I wonder why they didn't suggest that rather than suggesting to run bloody netstat.

When you say the results vary considerably, do you mean they are different within the space of a few minutes, or does it vary with the time of day?

Could be congestion at the local exchange, or any number of things really. Hoping it helps.
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Old 01-05-2012, 22:25
T.K.Maxx
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Top grade support there, by the sound of it. A faulty ethernet cable is probably the last thing I would have thought of.

It's hard to say whether the netstat results provide any clues, without seeing them, but netstat generally shows open sockets for communication rather than background processes. It's also a pretty complicated tool, the output of which can be misleading to the untrained eye. If there are no blinking WAN LEDs on the modem/router while you are not running a speed test, then it's pretty likely no background processes are actively passing data to interfere with the test and I wonder why they didn't suggest that rather than suggesting to run bloody netstat.

When you say the results vary considerably, do you mean they are different within the space of a few minutes, or does it vary with the time of day?

Could be congestion at the local exchange, or any number of things really. Hoping it helps.
Thanks for your response. My connection today is fine and back to normal for how long one asks!?

I think I've proved that the netstat programme wasn't required as there are more than 12 lines and the connections is ok.

The speed differences were from minute to minute and also it would start off at really low then shoot up to 7/8/9Mbps then drop during the same test.
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Old 01-05-2012, 23:34
archiver
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Let's hope that's the end of it then. It could have been the tail end of this:

http://helpforum.sky.com/t5/Sky-Broa...331701#U331701

Which should all be resolved by now.
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