[HDMI]

Ibought a £15 iTunes card today I entered and redeemed it only to find they said my balance was £1.03 how can they take £13.97 from the card before I purchase anything. As far as I know you can't go into debt with I tunes so any ideas why they have given me a wrong credit I believe if you phone them it costs a mint any advice please

[alan1302]

e-mail them?

[Roush]

Store > View My Account > Purchase History > View All

You should be able to see what's been happening from there.

[HDMI]

Thank you for the answer but when I tap on STORE all I get is the store I can't see anything that says purchases or view my account sorry if I seem thick

[stephen122333]

In the past I have found that my iTunes credit does not always update to the latest amount. Try checking you credit in iTunes on your computer and on an iPad/iPhone if you can.
Also try buying something that is free, (single of the week).

[HDMI]

Thank you Stephen i will try that

[jacksonpive]

iTunes do have debt system. that happened to me once when I purchased a movie with a paypal account that had no money in it by accident. iTunes automatically took money out of the balance once i redeemed the gift card

[HDMI]

That is what happened to me I have since found out my bank issued a new card and I tunes took my last download cd from an I tunes gift card Idid not realise they would let you download anything if your bank card was not up to date.

[simonmoore]

Originally Posted by jacksonpive

iTunes do have debt system. that happened to me once when I purchased a movie with a paypal account that had no money in it by accident. iTunes automatically took money out of the balance once i redeemed the gift card

This is most likely the reason as it happen to my self. I already knew my account was in arrears as I had lost my bank card and had canceled it. It was only a few pounds so I bought a gift card from the coop just so I coud still buy some apps and clear the balance.