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Old 08-06-2012, 22:10
suffolktoon
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Sorry but I said his situation isn't ever going to be identical to yours and frankly cant believe it will be, And also sky engineers dont carry cement, shovel's and suitable mixing equipment to be able to even warrant this method of pole install. So what your saying is we go round and dig holes. Then go buy concrete out of our own money. Set pole in ground and then go back in our own time to install the dish. Sorry mate but that's is the silliest thing I have ever heard suggested on this forum. And frankly just because you have a dish on the lawn doesnt automatically mean it needs to be there.
And also just because someone has a telegraph pole in the garden doesn't mean it belongs to BT. They had it put there because of tree's and mainly based on my suggestions this was the best one for that customer.
Surely a non standard install would be priced accordingly.

How many times a year would you go to a job and come away unable to provide service? If there's enough of them perhaps I can approach Sky to do them myself. Could be an earner.
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Old 09-06-2012, 06:41
BOOTHY2905
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Surely a non standard install would be priced accordingly.

How many times a year would you go to a job and come away unable to provide service? If there's enough of them perhaps I can approach Sky to do them myself. Could be an earner.
That frankly would be about 1 job in over a thousand IMO. Not really any point training people for something that will never be needed. I find there is usually a way by using house and surrounding areas but there is a rare occasion where no line of sight can be found.
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Old 09-06-2012, 07:59
Nigel Goodwin
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How many times a year would you go to a job and come away unable to provide service? If there's enough of them perhaps I can approach Sky to do them myself. Could be an earner.
The independents are already doing that

It's quite common for Sky to cancel the job, usually because they can't be bothered - and claim there are trees in the way. They often do this without even getting out of the van, never mind trying where it might and might not work.

The majority of these jobs turn out to be just standard installs, with no problems at all - but a small number do turn out to be fairly difficult, and the VERY occasional one impossible.
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Old 09-06-2012, 08:12
BOOTHY2905
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The independents are already doing that

It's quite common for Sky to cancel the job, usually because they can't be bothered - and claim there are trees in the way. They often do this without even getting out of the van, never mind trying where it might and might not work.

The majority of these jobs turn out to be just standard installs, with no problems at all - but a small number do turn out to be fairly difficult, and the VERY occasional one impossible.
I love your opinions most of the time. But I can safely say Sky engineers with the bonus system that's in place do not cancel a job while sitting in their van's Absolutely ludicrous claim if you ask me.
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Old 09-06-2012, 08:37
Nigel Goodwin
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I love your opinions most of the time. But I can safely say Sky engineers with the bonus system that's in place do not cancel a job while sitting in their van's Absolutely ludicrous claim if you ask me.
We've done MANY such jobs

Perhaps it's the AVC guys?, but Sky send them out - so it's Sky's problem.
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Old 09-06-2012, 12:37
suffolktoon
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That frankly would be about 1 job in over a thousand IMO. Not really any point training people for something that will never be needed. I find there is usually a way by using house and surrounding areas but there is a rare occasion where no line of sight can be found.
Well I suppose if you need to be trained to dig a hole then it wouldn't be worth it.
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Old 09-06-2012, 12:43
suffolktoon
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The independents are already doing that

It's quite common for Sky to cancel the job, usually because they can't be bothered - and claim there are trees in the way. They often do this without even getting out of the van, never mind trying where it might and might not work.

The majority of these jobs turn out to be just standard installs, with no problems at all - but a small number do turn out to be fairly difficult, and the VERY occasional one impossible.
Reading your post and and the other one where the Sky installer mentions bonus probably gets to the nub of the problem. They want the easy jobs to maximise their money and you make sure people get service. Never for one moment did I suspect that Sky had any number of no installs. Over a 10 year period each customer with service can potentially generate 5000 in revenue. As if they're not going to get them in service for the sake of doing 1 or 2 hours extra work.
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Old 09-06-2012, 13:47
BOOTHY2905
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Well I suppose if you need to be trained to dig a hole then it wouldn't be worth it.
Do you honestly think Sky are going to let 2400 engineers loose with cement and shovels and then tell their insurance company that they've done this?

I once saw a guy ram a shovel in the ground to start digging a hole. He flew 3 foot in the air and landed on a bucket because he's sliced through a very poorly installed 3 phase run to a shed. This wasn't very pleasant to say the least but it can happen.

And sarcasm duly noted!
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Old 09-06-2012, 13:48
BOOTHY2905
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Reading your post and and the other one where the Sky installer mentions bonus probably gets to the nub of the problem. They want the easy jobs to maximise their money and you make sure people get service. Never for one moment did I suspect that Sky had any number of no installs. Over a 10 year period each customer with service can potentially generate 5000 in revenue. As if they're not going to get them in service for the sake of doing 1 or 2 hours extra work.
The bonus penalises for cancelled jobs actually so it's in the best interest of the engineer to complete every job he get's no matter how difficult or easy it is. Thus contradicting what you have just said.
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Old 09-06-2012, 13:55
suffolktoon
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Do you honestly think Sky are going to let 2400 engineers loose with cement and shovels and then tell their insurance company that they've done this?

I once saw a guy ram a shovel in the ground to start digging a hole. He flew 3 foot in the air and landed on a bucket because he's sliced through a very poorly installed 3 phase run to a shed. This wasn't very pleasant to say the least but it can happen.

And sarcasm duly noted!
They could do that or they could have a specialist team for the one in a thousand jobs you say cannot be done.
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