[Sue_Aitch]

Originally Posted by Cindo

Don't think so. I had a friend call them yesterday because of a fault and they were transferred and told they had gone into administration yesterday. Still trying to find out more information at the moment.

The Official Site Homepage says the name and address of the administrator appointed to the company on 12th June 2012.

[Cindo]

Originally Posted by Cindo

Don't think so. I had a friend call them yesterday because of a fault and they were transferred and told they had gone into administration yesterday. Still trying to find out more information at the moment.

Found this on TVonics website.

Gary Bell of Bell Advisory Llp was appointed administrator to the company on 12th June 2012
The affairs, business and property of the company are being managed by the administrator who acts as an agent of the company and without personal liability.
Any person with an enquiry regarding the company's affairs should write to Bell Advisory Llp, at the following address:

Bell Advisory LLP
10th Floor
3 Hardman Street
Spinningfields
Manchester
M3 3HF

[Sue_Aitch]

All the best to everyone at TVonics and at Bell Advisory LLP at this time: hope everything works out alright.

[fionab23]

Originally Posted by brumlad36

Hi Fiona,

Tim (from TVonics) will most likely be back to answer your query on Monday (18th June). I think he's on holiday at the moment.

Chris.

Mu 'update' is that i have tried to update the software but it wont recongise that there is a USB in there. I managed to get the remote to go into the menu and was able to try to re-tune it but becuase the unit turns off and on every minute or so it wont do this and is now stuck on the re-tune option. I contacted the seller and have been told i can return for cost refund in saleable condition so they can re-list it, but i will need to bear postage cost?? surely this is not fair? I would like to repair if possibe but not sure I trust the unit now. any help gratefully recived!
I have tried emialing TVonics but have not heard back from them... someone please help me!

[NEWLINEtv]

Administration!

Oh NO!

I never seen this coming, that's for sure.

All The Best to Everyone @ TVonics!

http://wck2.companieshouse.gov.uk/8f...7e/compdetails

[leicsmark]

Well that's a shame. Hopefully someone will be able to take them on. I would have thought a British manufacturer of well made and useful equipment would do well...

All equipment is listed as "out of stock" on the website so it looks as if they have suspended everything.

[leicsmark]

Is it just my computer or does that link now point to a different company? Is that significant?

[The Sack]

So that's why the internet update refuses to work, glad I did it the first day I bought it now. Next question is, is the retailer now responsible for the warranty?

[leicsmark]

Hang on, they're not finished yet. Administration isnt necessarily the end.

[Sue_Aitch]

^
This - hence my earlier post.

[leicsmark]

The silence is a bit worrying though. Don't companies usually trade during administration and this has gone on all week? It is as if all the workers have gone. Hopefully there are some negotiations.

Is the official spokesman on this forum actually on holiday then?

[brumlad36]

Originally Posted by leicsmark

Is the official spokesman on this forum actually on holiday then?

On 1/6/2012 at 14:37, Tim (from TVonics) posted the following message. This is also his most recent message.

"Hi All

Just so you know, I'm on holiday next week taking advantage of the long weekend.

Someone will be monitoring this site but it will not be my normal chirpy service.

I'll catch up will all messages posted on my return.

Tim"

If the business has gone under, I for one will be very sad, as there are few companies who have such good and caring communications with their customers!

Chris.

[leicsmark]

It says last account activity on the 12th June which is the date they entered administration.

[cathrin]

Originally Posted by brumlad36

If the business has gone under, I for one will be very sad, as there are few companies who have such good and caring communications with their customers!

Chris.

I second that wholeheartedly. I have enormous respect for tvonics; the products are fantastic and, crucially, the people working there have shown huge respect and consideration for their customers. I'll be gutted for them if this is the end.

On a practical note, I've recently downloaded the latest software upgradefor the Z500HD (V3.0.A2227.D369.F102) and I haven't yet installed it. I currently have the previous version (V2.0.A2058.D358.F101) I'm a bit confused about whether or not to install the new version...am I right in thinking there are still conflict resolution problems even with the V3 software? In the absence of Tim to guide me on this (), I'd be very grateful for any advice from other Z500HD owners as to whether the latest upgrade (v3) makes things better or worse. Especially the problem re recording the specific showing of a particular programme instead of just automatically picking the next showing, which has led to conflicts in the past.

If Tim and his colleagues are reading this...we're all keeping our fingers crossed and hoping that things turn out OK.

[Cindo]

Originally Posted by brumlad36

On 1/6/2012 at 14:37, Tim (from TVonics) posted the following message. This is also his most recent message.

"Hi All

Just so you know, I'm on holiday next week taking advantage of the long weekend.

Someone will be monitoring this site but it will not be my normal chirpy service.

I'll catch up will all messages posted on my return.

Tim"

If the business has gone under, I for one will be very sad, as there are few companies who have such good and caring communications with their customers!

Chris.

I thought he was on holiday but if you read his message he said he was off the following week. That would make me think he should have been back on the 11th June. They went to administration the day after.

[The Sack]

Originally Posted by cathrin

I second that wholeheartedly. I have enormous respect for tvonics; the products are fantastic and, crucially, the people working there have shown huge respect and consideration for their customers. I'll be gutted for them if this is the end.

On a practical note, I've recently downloaded the latest software upgradefor the Z500HD (V3.0.A2227.D369.F102) and I haven't yet installed it. I currently have the previous version (V2.0.A2058.D358.F101) I'm a bit confused about whether or not to install the new version...am I right in thinking there are still conflict resolution problems even with the V3 software? In the absence of Tim to guide me on this (), I'd be very grateful for any advice from other Z500HD owners as to whether the latest upgrade (v3) makes things better or worse. Especially the problem re recording the specific showing of a particular programme instead of just automatically picking the next showing, which has led to conflicts in the past.

If Tim and his colleagues are reading this...we're all keeping our fingers crossed and hoping that things turn out OK.

I flashed mine before i did anything else last week when i bought it and to be honest its been great (although its not had a long term test in a week has it LOL)

[pvrfanboi]

Originally Posted by fionab23

Mu 'update' is that i have tried to update the software but it wont recongise that there is a USB in there. I managed to get the remote to go into the menu and was able to try to re-tune it but becuase the unit turns off and on every minute or so it wont do this and is now stuck on the re-tune option. I contacted the seller and have been told i can return for cost refund in saleable condition so they can re-list it, but i will need to bear postage cost?? surely this is not fair? I would like to repair if possibe but not sure I trust the unit now. any help gratefully recived!
I have tried emialing TVonics but have not heard back from them... someone please help me!

You could try inserting USB stick with box off then switch on and try upgrading firmware worked for me when it did'nt recognise my thumb drive.

[cathrin]

Originally Posted by The Sack

I flashed mine before i did anything else last week when i bought it and to be honest its been great (although its not had a long term test in a week has it LOL)

Thank you! That's encouraging. I'll give it a go later.

Could someone remind me what the situation was re the recording conflict problem, please?* I can't remember whether this problem was addressed in the last software upgrade, or if this was one of the things we were all waiting on from the next update....which I guess might not happen now? (*I mean the problem when the box creates a conflict by recording the earliest screening of a programme, even if it has been programmed to record a later repeat. I know some people (myself included) were having trouble with this as it can lead to conflicts if the first screening clashes with two other scheduled recordings.)

[NEWLINEtv]

Originally Posted by cathrin

Could someone remind me what the situation was re the recording conflict problem, please?

Hi, the recording conflict is still a problem , I'm experiencing conflicts every 1 to 2 days at the moment.

[Sue_Aitch]

Bear in mind another work in progress was Text to Speech for the DTR HV-250 to the standard enjoyed by HD PVR users who are running V3 software.
See www.tvonics.com/software-upgrade/dtr-hd500
http://www.tvonics.com/software-upgrade/dtr-z500hd
http://www.tvonics.com/software-upgrade for the latest Software release for the DTR-HV250

[leicsmark]

Has anyone had any contact with anybody at the company?

[Sue_Aitch]

The Voice on the TVonics 0870 phone line says "This number is not accepting calls at present. Please try later."
TVonics posted about the Meridian East DSO on its Facebook page on 21 May 2012.
Most recent Tweet: 30 May 2012.
Most recent upload to TVonics YouTube channel : 2 weeks ago.

Other than contacting the Administrator whose details ot on the Website, seeing how very conscienciously TVonics have been posting in their official DS thread here these past years, I think it has to be a case of Watch This Space, folks.

[Bsvensso]

Such a shame, seems like such a decent company that actually tries to communicate and has done it so well.
Hang in there and hopefully you will rise again

[Doug]

I'm not sure if Tim is still reading these but hopefully he will. As an employee up until a year ago I'd like to say a thank you for your nice comments of support for what we tried to do with our customer support in these forums. I'm not sure what the future will hold for the company regarding administration but unfortunately it wasn't looking good when I talked to my former colleagues.

TVonics will always hold a special place in my heart as I cut my teeth in the digital TV industry there and I'm really proud of all the little features I had to "persuade" Tim to let me sneak into the products over the years.

I'm especially proud of the RNIB product, I wrote this blog post about the development of the feature a few weeks ago, it might provide some insight for those who are interested...

http://blog.ssonic.co.uk/2012/05/jou...peech-pvr.html

I hope we left you all with something usable and robust enough to see a reasonable service as we really took pride in our work and tried to punch above our weight as a small but dedicated UK design, development and manufacturing team.

Thank you to those who trusted and supported TVonics, we really tried our best!!!

Doug

[Sue_Aitch]

Thank you so much fo rthat post, Doug and for your and the rest of the Team's commitment to bring Text to Speech to the TVonics products. Thank you too for the link to your Blog.