[DeelyBopper]

I was advised by a sales chap a few weeks ago that today they would launch some new packages that have been upgraded to unlimited broadband.

Doesn't look like their web-site has been updated yet but some blurb here http://www.thinkbroadband.com/news/5...unlimited.html

I have signed up to Totally Unlimited Infinity 1. £9 first 3 months, £18 thereafter (18 months contract).

[bottleofbest]

These are the packages.

http://www.productsandservices.bt.co...dband/packages

I assumed there would be a big advertising campaign but there's nothing

[John Dough]

Together with the worst customer 'service' ever known in modern business.

[bottleofbest]

Originally Posted by John Dough

Together with the worst customer 'service' ever known in modern business.

In you opinion of course
http://www.theregister.co.uk/2012/09...laints_report/

[TIVO_YORK99]

Originally Posted by DeelyBopper

I have signed up to Totally Unlimited Infinity 1. £9 first 3 months, £18 thereafter (18 months contract).

Sounds like you got a good deal as on their website it says that it is £16 for 3 months and then £23.

[Stunty]

Originally Posted by DeelyBopper

I was advised by a sales chap a few weeks ago that today they would launch some new packages that have been upgraded to unlimited broadband.

Doesn't look like their web-site has been updated yet but some blurb here http://www.thinkbroadband.com/news/5...unlimited.html

I have signed up to Totally Unlimited Infinity 1. £9 first 3 months, £18 thereafter (18 months contract).

Were you already a BT Broadband customer?

If you go through the website and admit that you are already a BT customer I never seem to be able to order on-line and it tells me to contact them by phone. Whereby you almost give up the will to live chatting to them, and they offer you nothing, even if you have been a loyal customer for years and years.

Last time I contacted them one Customer Service Agent offered me a deal and when I rang back to accept this officious lady, who hd not customer service skills, point blank refused to acknowledge it was ever offered.

I dislike the tactics of companies like BT and Sky who could not give a hoot if you are already a customer.

Shall try and call them tomorow after a good sustaining breakfast and about three hours to spare. I probably should move to another provider.

[John Dough]

Originally Posted by bottleofbest

In you opinion of course
http://www.theregister.co.uk/2012/09...laints_report/

I've been trying to get a problem sorted out since 12.30pm this afternoon and having been promised heaven and earth by God knows how many BT staff,nothing has happened.
The staff are incompetent liars.

Talk talk being considered the worst is no excuse for BT being so utterly amateurish.

[d'@ve]

Just to reinforce the thread title, the following is now stated in a pop-up text box when you hover over the green Unlimited icons:

All our unlimited broadband packages are now totally unlimited so you can download as much as you like and we won't slow you down, unlike some of our competitors

http://www.productsandservices.bt.co...dband/packages

They have also introduced an additional option, the £23/month Totally Unlimited Infinity 1 option (40Mbps) that slots in below the 80Mbps Infinity 2 offering.

This will please the P2P folks - and it's good to see increasing competition in the market place.

[DeelyBopper]

Originally Posted by TIVO_YORK99

Sounds like you got a good deal as on their website it says that it is £16 for 3 months and then £23.

Originally Posted by Stunty

Were you already a BT Broadband customer?

If you go through the website and admit that you are already a BT customer I never seem to be able to order on-line and it tells me to contact them by phone. Whereby you almost give up the will to live chatting to them, and they offer you nothing, even if you have been a loyal customer for years and years.

Last time I contacted them one Customer Service Agent offered me a deal and when I rang back to accept this officious lady, who hd not customer service skills, point blank refused to acknowledge it was ever offered.

I dislike the tactics of companies like BT and Sky who could not give a hoot if you are already a customer.

Shall try and call them tomorow after a good sustaining breakfast and about three hours to spare. I probably should move to another provider.

I've been with BT for the landline since I moved in about 10 years ago but never had broadband with them.

They contacted me a couple of weeks ago as fibre just got to the area (I've been waiting for it to arrive as I live a fair way from the exchange).

They offered me a slightly different deal to what was on the website initially. I wanted a better deal before I'd move from my current ISP and Plusnet were offering better prices. I said no but I'd think about it and they said they'd call again the following week.

By then I'd decided that I'd sign up if they could do a better deal. They couldn't offer me anything more but the guy knew there were going to be changes on 1st Feb and said he might be able to offer me unlimited on the same price band as Infinity 1 (40gb).

He rang today and confirmed the new packages are now unlimited. Offered me the £9 for 3 months and then £18 after.

I spoke to him again later when I had my mac code and asked him to confirm the price again (as I'd seen the website by then and was worried I'd misheard him or something) and he confirmed the same.

I'll check the paperwork when I get it (not sure what happens as he said it would just go onto my existing phone bill but surely I'd need to sign something for the 18 month contract).

[bottleofbest]

Originally Posted by DeelyBopper

I've been with BT for the landline since I moved in about 10 years ago but never had broadband with them.

They contacted me a couple of weeks ago as fibre just got to the area (I've been waiting for it to arrive as I live a fair way from the exchange).

They offered me a slightly different deal to what was on the website initially. I wanted a better deal before I'd move from my current ISP and Plusnet were offering better prices. I said no but I'd think about it and they said they'd call again the following week.

By then I'd decided that I'd sign up if they could do a better deal. They couldn't offer me anything more but the guy knew there were going to be changes on 1st Feb and said he might be able to offer me unlimited on the same price band as Infinity 1 (40gb).

He rang today and confirmed the new packages are now unlimited. Offered me the £9 for 3 months and then £18 after.

I spoke to him again later when I had my mac code and asked him to confirm the price again (as I'd seen the website by then and was worried I'd misheard him or something) and he confirmed the same.

I'll check the paperwork when I get it (not sure what happens as he said it would just go onto my existing phone bill but surely I'd need to sign something for the 18 month contract).

He wasn't supposed to advise about the new prices because he was supposed to have agreed to a non disclosure agreement until 01/02/2013 but I think in your case it's good that he did and I am glad you got a good deal
You don't have to sign anything, the contract is done via a call recording following DSR laws.
You must be on a retention offer; not a bad one by the sounds of it.

[Stunty]

Originally Posted by DeelyBopper

I've been with BT for the landline since I moved in about 10 years ago but never had broadband with them.

They contacted me a couple of weeks ago as fibre just got to the area (I've been waiting for it to arrive as I live a fair way from the exchange).

They offered me a slightly different deal to what was on the website initially. I wanted a better deal before I'd move from my current ISP and Plusnet were offering better prices. I said no but I'd think about it and they said they'd call again the following week.

By then I'd decided that I'd sign up if they could do a better deal. They couldn't offer me anything more but the guy knew there were going to be changes on 1st Feb and said he might be able to offer me unlimited on the same price band as Infinity 1 (40gb).

He rang today and confirmed the new packages are now unlimited. Offered me the £9 for 3 months and then £18 after.

I spoke to him again later when I had my mac code and asked him to confirm the price again (as I'd seen the website by then and was worried I'd misheard him or something) and he confirmed the same.

I'll check the paperwork when I get it (not sure what happens as he said it would just go onto my existing phone bill but surely I'd need to sign something for the 18 month contract).

You do hold the cards if you are not already with BT Broadband.

That is a good deal if you have their offer.

I checked their site but however I don't think Infinity is available in my area.

[Rossby41]

Originally Posted by bottleofbest

In you opinion of course
http://www.theregister.co.uk/2012/09...laints_report/

Not any more.

[noise747]

Originally Posted by bottleofbest

These are the packages.

http://www.productsandservices.bt.co...dband/packages

I assumed there would be a big advertising campaign but there's nothing

So they been lying to the public then, saying they are unlimited and yet they are not. Other IPS do the same thing as well.

Originally Posted by John Dough

Together with the worst customer 'service' ever known in modern business.

There are others that are as bad, even in the same market, look at Talk Talk for a start. sky use to be awful, but the last time I got in touch with them on behalf of someone they was a lot better.


Lets see, some others, but in different markets. Vodafone, British Gas, Halifax.

All as bad as each other with customer service.

[d'@ve]

Originally Posted by noise747

So they been lying to the public then, saying they are unlimited and yet they are not. Other IPS do the same thing as well

They have (all) got away with this by using narrow definitions of "unlimited" i.e. by limiting it in the small print or T&Cs to the volume of monthly data used. Speeds have never been claimed to be unlimited, nor could they be!

What BT have now done is to remove all restrictions on speed placed at the individual user level (subject to their line capacity) for their unlimited products i.e. the peak time P2P restriction. This still remains, however, for data-limited products.

But just like all the rest, they still have network management for use on a broader scale at busy times and this is no different from Sky (as shown recently by Sky's speed problems in some areas at busy times).

BT also retain the BT Vision quality of service rider, which prioritises on-demand video to ensure that they are delivered on time - so this too could slow the rest of the network down as BT Vision expands, as it will do later this year and that QoS will I am certain apply even more strictly to live TV channels as they are expanded. http://bt.custhelp.com/app/answers/d...andusagepolicy

It will be interesting to see what their big expansion of BT Vision later this year has on the rest of their broadband traffic types!

[bottleofbest]

Originally Posted by d'@ve

They have (all) got away with this by using narrow definitions of "unlimited" i.e. by limiting it in the small print or T&Cs to the volume of monthly data used. Speeds have never been claimed to be unlimited, nor could they be!

What BT have now done is to remove all restrictions on speed placed at the individual user level (subject to their line capacity) for their unlimited products i.e. the peak time P2P restriction. This still remains, however, for data-limited products.

But just like all the rest, they still have network management for use on a broader scale at busy times and this is no different from Sky (as shown recently by Sky's speed problems in some areas at busy times).

BT also retain the BT Vision quality of service rider, which prioritises on-demand video to ensure that they are delivered on time - so this too could slow the rest of the network down as BT Vision expands, as it will do later this year and that QoS will I am certain apply even more strictly to live TV channels as they are expanded. http://bt.custhelp.com/app/answers/d...andusagepolicy

It will be interesting to see what their big expansion of BT Vision later this year has on the rest of their broadband traffic types!

What's this 'big' expansion? of bt vision? Do you mean the sports?

[*MikeB*]

Originally Posted by bottleofbest

What's this 'big' expansion? of bt vision? Do you mean the sports?

Nope he means the linear channels launching on BT Vision and YouView from BT.

[psouth]

Originally Posted by DeelyBopper

I was advised by a sales chap a few weeks ago that today they would launch some new packages that have been upgraded to unlimited broadband.

Doesn't look like their web-site has been updated yet but some blurb here http://www.thinkbroadband.com/news/5...unlimited.html

I have signed up to Totally Unlimited Infinity 1. £9 first 3 months, £18 thereafter (18 months contract).

when u say 'unlimited' is it shared memory with all customers all together?

[bottleofbest]

Originally Posted by *MikeB*

Nope he means the linear channels launching on BT Vision and YouView from BT.

Oh right; I haven't heard about them. Surely this is only going to be possible for those on infinity or good speeds?

[SPARKIE1984]

This is annoying for me as I've only just upgraded to their unlimited package due to massive charges each month.

So presumably I have to see this contract out before I can change to a cheaper contract

[noise747]

i wonder how much bandwidth this You view and Bt vision is going to take and i wonder how many people will start seeing their broadband slowing down even if they don't have youview/BTvision because BT network can not cope.

[d'@ve]

Originally Posted by bottleofbest

Oh right; I haven't heard about them. Surely this is only going to be possible for those on infinity or good speeds?

Yes but it could still lead to congestion (therefore slow-downs) for non-protected services (ordinary Internet usage) - that's my concern. I think I read somewhere that the only guarantee on fibre (by BT Openreach) is a minimum download speed of 15 Mbps... anything below that is counted as a fault. So not exactly a slouch but it does show what BT could try to get away with if linear channels and other video-type services take off in a big way. Let's hope they plan this properly to avoid such issues.

[VisionMan1]

Originally Posted by bottleofbest

Originally Posted by *MikeB*
Nope he means the linear channels launching on BT Vision and YouView from BT.
----------------------

Oh right; I haven't heard about them. Surely this is only going to be possible for those on infinity or good speeds?

The new channels are for Infinity only. They will be delivered over a separate CDN, or Content Delivery network, to both ensure reliability and lessen the impact on normal internet usage.

The SD channels will be streamed at 4Mbps, and the HD channels at 8Mbps. And there will be the ability to record these channels too. 2x SD, 2xHD, 2x Freeview, or any combination of the above two channels at any one time.

[bottleofbest]

Originally Posted by VisionMan1

The new channels are for Infinity only. They will be delivered over a separate CDN, or Content Delivery network, to both ensure reliability and lessen the impact on normal internet usage.

The SD channels will be streamed at 4Mbps, and the HD channels at 8Mbps. And there will be the ability to record these channels too. 2x SD, 2xHD, 2x Freeview, or any combination of the above two channels at any one time.

I thought as much. Once BT has a core infrastructure like VM have, there is nothing to stop them offering a tv service to rival VM's. They will have a proper return path and everything so will be able to deliver true ondemand etc.

Quite an exciting time.

[d'@ve]

Originally Posted by VisionMan1

The new channels are for Infinity only. They will be delivered over a separate CDN, or Content Delivery network, to both ensure reliability and lessen the impact on normal internet usage.

It will be disappointing to find any significant adverse impact on other services, so I hope, as mentioned above, that they get this right. I will be looking to see what assurances they give and how they are going to manage it, before I sign up.

The evening peak viewing time will be the true test.

[VisionMan1]

Originally Posted by d'@ve

It will be disappointing to find any significant adverse impact on other services, so I hope, as mentioned above, that they get this right. I will be looking to see what assurances they give and how they are going to manage it, before I sign up.

The evening peak viewing time will be the true test.

Indeed. But BT will be asking for minimum line speed requirements before signing anyone up to the new services. Just like they do now with BT Vision. The minimum line speed requirement will be 26Mbps. And at that speed, there will be no impact on others home internet usage.