[droogiefret]

Well they call it a stoppage charge when you change BB provider - but it's a scam by any other name. We charge you for using our products and charge you more if you don't.

I'm assuming they all do this.

[littleboo]

There is a £30 charge levied to the ISP if a customer ceases their broadband, or doesn't use a MAC when switching providers. The ISP may or may not pass the charge on. So switching providers shouldn't incur the charge if a MAC is used.

[noise747]

It is a swizz, but then what do you expect when you got a monopoly that seems to do what the hell they like.

When I changed from ADSL24 to the provider i am with now i was charged a cease fee, I don't blame ADSL24, they are just passing on a stupid charge that BT charges.

[ba_baracus]

Originally Posted by noise747

It is a swizz, but then what do you expect when you got a monopoly that seems to do what the hell they like.

When I changed from ADSL24 to the provider i am with now i was charged a cease fee, I don't blame ADSL24, they are just passing on a stupid charge that BT charges.

Someone has to go and physically remove the jumpering in the exchange meaning that Openreach incur a cost. Apart from paying this persons wages, transport costs, tool costs, etc, you probably have to factor in a small profit too.

But don't let any of this put you off your BT bashing.

[noise747]

Originally Posted by ba_baracus

Someone has to go and physically remove the jumpering in the exchange meaning that Openreach incur a cost. Apart from paying this persons wages, transport costs, tool costs, etc, you probably have to factor in a small profit too.

But don't let any of this put you off your BT bashing.

Since someone seems to be permanently at our exchange, they don't have to pay anyone to go there, it seems like they are always there as there is always a couple of vans there.
why should they make a profit on disconnecting a service?

i am pretty sure if Britsh Gas charged for cutting of someone's electric there would be hell to play.


it is a licence to make money and Bt makes enough as it is, so no i don't agree witth the charge I had to pay to cease my broadband connection. I did not have to pay to cease my phone.

[Dazinho]

Originally Posted by noise747

Since someone seems to be permanently at our exchange, they don't have to pay anyone to go there, it seems like they are always there as there is always a couple of vans there.
why should they make a profit on disconnecting a service?

i am pretty sure if Britsh Gas charged for cutting of someone's electric there would be hell to play.


it is a licence to make money and Bt makes enough as it is, so no i don't agree witth the charge I had to pay to cease my broadband connection. I did not have to pay to cease my phone.

I agree. I do not see why someone should pay for a disconnection. Seems like an unfair constraint on a contract.

[Tassium]

Every company has costs associated with the provision of a service.

Any company could claim that such costs are individually linked to a particular customer, you can see why they would. But it's rarely true.

Do BT really send "a man" to just do one thing at an exchange? Highly unlikely.


Any way it's surely anti-competitive to charge a person for leaving a service. The fact that companies get away with this says a lot about the UKs in-their-pocket governments over the last 30 years.

[Richard_T]

Idf you move from one ISP to another, and both ISPs are via the phone line then you should ask for a MAC (migration authorisation code?) number to migrate form one ISP to the other, unless your ina fixed term contract this is usualy free,

If you ask them to Cancel then this incurs a cost as somone has to physicaly remove the cables at the exchange, then when you sign up with a new provider someone has to go back and put the wires back in, and in quite a few cases the ISP will pass this cost on this si known as a cease.

[noise747]

Originally Posted by Richard_T

Idf you move from one ISP to another, and both ISPs are via the phone line then you should ask for a MAC (migration authorisation code?) number to migrate form one ISP to the other, unless your ina fixed term contract this is usualy free,

which is fine if you are going for another ADSL service, but some people may go to cable and or as I did go fgor a wireless service, no Mac for that.

If you ask them to Cancel then this incurs a cost as somone has to physicaly remove the cables at the exchange, then when you sign up with a new provider someone has to go back and put the wires back in, and in quite a few cases the ISP will pass this cost on this si known as a cease.

Then they should factor that cost into the service they provide. It is just another case of rip of Britain. Pay when you join and pay when you cease. i wonder how many other countries do the same?

As I said, the problem is Bt being a monopoly and owning the exchange and lines, they can and do what the hell they like. the worse thing that happened was to stop the controls on BT.

[zaax]

Originally Posted by ba_baracus

Someone has to go and physically remove the jumpering in the exchange meaning that Openreach incur a cost. Apart from paying this persons wages, transport costs, tool costs, etc, you probably have to factor in a small profit too.

But don't let any of this put you off your BT bashing.

BT Openreach should be a not for profit company as its monopoly (as should all supplies eg water if there is not a choice)

[noise747]

Originally Posted by zaax

BT Openreach should be a not for profit company as its monopoly (as should all supplies eg water if there is not a choice)

Agree, Water we got no choice, we got to buy ours from Welsh water and yet we are not in Wales.

Bt had the network for next to nothing.

[neo_wales]

Originally Posted by noise747

Agree, Water we got no choice, we got to buy ours from Welsh water and yet we are not in Wales.

Bt had the network for next to nothing.

But the water is Having taken the dogs for a walk I can assure you there is plenty of water here, increasing by the minute just now; the monsoon season seems to have arrived here in beautiful Wales.

[davetech]

This is so stupid, we are still today, 2013 having to get a person to move some wires about in an exchange, how technology has move forward!

[noise747]

Originally Posted by neo_wales

But the water is Having taken the dogs for a walk I can assure you there is plenty of water here, increasing by the minute just now; the monsoon season seems to have arrived here in beautiful Wales.

We got enough water here, we got a river that runs though the middle of the city.

We got some beautiful countryside here.

[noise747]

Originally Posted by davetech

This is so stupid, we are still today, 2013 having to get a person to move some wires about in an exchange, how technology has move forward!

Yeah you would have thought by now they would have got some other way of doing it. As i said, Bt vans always seems to be at our Exchange, I can see it when I go to work as it right next door to where I work.

[codeblue]

I'm being ripped off by this so called charge, its madness.

It is about time we made a stand - why cant they leave the ridiculous wires where they are?

[moox]

Originally Posted by codeblue

I'm being ripped off by this so called charge, its madness.

It is about time we made a stand - why cant they leave the ridiculous wires where they are?

If you work in IT or telecoms and have to deal with masses of cables you'll realise why it's better to remove cabling that is not required. It makes things more difficult to manage and troubleshoot.

[Ramsay Ladders]

I recently moved to Talk Talk LLU service and BT told me I would be charged this £30 fee but 2 months after the switch and 1 month after getting a final bill I wasn't actually charged this fee.