[4u-snapper]

Watching the tennis at the Dome, paused the Humax and Subtitles displayed over the tennis scores after pressing Play. Could not lose them after that. Pressed Pause then followed by Play and lost them for a few seconds. Tried pressing Subtitle on the remote and was told that they were not available so I could not turn them off. Finally lost them by fast forwarding to real time during the breaks in play.
I did read about this problem on the forum when if first appeared two software updates ago - but cannot find the workaround.
Please, what is the fix - it makes pause and rewind unuseable.

[grahamlthompson]

Press exit twice get's rid.

While viewing the affected channel live turn on subs using the remote button, and the off again. Now try live pause, it should stop it happening again.

This doesn't work for channels you have moved using customise channels.

[markdyer72]

havent tried pausing tv on the 1000s yet but on the foxsat hdr to get rid the subtitles i just pressed 'OK' on the remote twice...

[grahamlthompson]

Originally Posted by markdyer72

havent tried pausing tv on the 1000s yet but on the foxsat hdr to get rid the subtitles i just pressed 'OK' on the remote twice...

The HDR-1000s doesn't have the bug.

[markdyer72]

Originally Posted by grahamlthompson

The HDR-1000s doesn't have the bug.

thats good to know

[4u-snapper]

Graham and Mark; many thanks for your replies; they all work fine, now I can concentrate on the tennis.
Gordon

[pauky]

Originally Posted by 4u-snapper

Watching the tennis at the Dome, paused the Humax and Subtitles displayed over the tennis scores after pressing Play. Could not lose them after that. Pressed Pause then followed by Play and lost them for a few seconds. Tried pressing Subtitle on the remote and was told that they were not available so I could not turn them off. Finally lost them by fast forwarding to real time during the breaks in play.
I did read about this problem on the forum when if first appeared two software updates ago - but cannot find the workaround.
Please, what is the fix - it makes pause and rewind unuseable.

If you press exit they go away ;-)

[B1ggles]

Originally Posted by grahamlthompson

While viewing the affected channel live turn on subs using the remote button, and the off again.

So, do you need to do that for every single channel? Or are they not all affected?

It's only been happening for a few weeks, I assume Humax know and are working on a fix?

[grahamlthompson]

Originally Posted by B1ggles

So, do you need to do that for every single channel? Or are they not all affected?

It's only been happening for a few weeks, I assume Humax know and are working on a fix?

afaik only appears to affect BBC channels,. As the fix above works I doubt it's a high priority on a box that must shortly be discontinued. Too busy with the G2 box

BBC1 BBC2 BBC1-HD BBC-HD so only 4 channels.

Just tune to each in turn and press pause, if you get subtitles go back to live and toggle subs on and then off again. Try live pause again.

If that fails turn on the overall subtitles option from the setup menu and then off again. The bug appears to be related to the two options getting out of kilter.

[markdyer72]

when i had my Foxsat HDR i used to get subtitles if i paused/rewound live TV i just pressed 'OK' on the remoyte control twice and it got rid ov them

[B1ggles]

Originally Posted by grahamlthompson

afaik only appears to affect BBC channels,. As the fix above works I doubt it's a high priority on a box that must shortly be discontinued. Too busy with the G2 box

BBC1 BBC2 BBC1-HD BBC-HD so only 4 channels.

I tried the solution tonight, which worked fine.

The only weird thing was that it happened on Channel 4 HD. Anyway, so far, so good. I'll check out the other channels when I get time.

[grahamlthompson]

Originally Posted by B1ggles

I tried the solution tonight, which worked fine.

The only weird thing was that it happened on Channel 4 HD. Anyway, so far, so good. I'll check out the other channels when I get time.

Channel 4 HD didn't exist last time I played with the fix

I don't come across the problem in normal use as I tend to always use chase playback.

[NewWorldMan]

Does anyone know if/when this will be fixed permanently? I'm getting fed up with it recurring.

[Eston Bleu]

It shouldn't recurr if you follow Graham's advice and on the affected channel, turn subs on & then off again whilst viewing live.

[NewWorldMan]

Originally Posted by Eston Bleu

It shouldn't recurr if you follow Graham's advice and on the affected channel, turn subs on & then off again whilst viewing live.

I'm aware of that, but it does recur.

[galleonslap]

Originally Posted by NewWorldMan

I'm aware of that, but it does recur.

I agree, I suffered from this problem, it happened on ITV as well as BBC. The dodge of selecting subtitles on and then off from live didn't work for me, no difference. Tried it several times, including rebooting, without success. The "exit" approach worked, so I programmed a macro into my programmable remote. I programmed the "Play" button to send "Play-Exit-Exit" which stopped them appearing, assuming you press play from live pause. If you pressed pause to resume, though, back they came... Eventually I got fed up and did a factory reset, using the custom firmware to back up and restore my recording schedule. This worked a treat, no sign of it now. However I expect it to return at some stage!

[jhlb]

This subtitle problem appeared recently for me on my 3 year old HDR.
Last night it came up during ITV1's Scott and Bailey.
I have carried out the steps Graham outlined for each regularly used channel.
But I could not find how to turn on and off subtitles in the setup menu???
J

[grahamlthompson]

Originally Posted by jhlb

This subtitle problem appeared recently for me on my 3 year old HDR.
Last night it came up during ITV1's Scott and Bailey.
I have carried out the steps Graham outlined for each regularly used channel.
But I could not find how to turn on and off subtitles in the setup menu???
J

Menu/Settings/Language

[jhlb]

Thanks again Graham.....
J