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Old 24-03-2013, 00:37
LostFool
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Join Date: May 2005
Location: Cambridge
Posts: 36,929
I think it's about time I called Virgin for a better deal. I'm currently on

V+ HD box
TV XL
Broadband XL (60Mb) (though work pay for this)
Talk evenings and weekends + 08 calls.
Sky Sports package

Cost 95 per month

I'd be tempted to upgrade to Tivo if they offered me a reduced deal. Unfortunately, Sky Sports is non-negotiable.
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Old 25-03-2013, 14:03
anap
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Join Date: Mar 2003
Location: Sunny Bristol
Posts: 3,641
I'm out of contract next month and I've been offered 15 discount for 2 years (12 month contract though).

TiVo (500GB)
V+
V box
Sky Sports and Movies
Talk Unlimited
TV XL
BB XL (60Mb)

Caller Display (has been free for years!)

So in effect it is the Premiere collection with talk unlimited, Sports and Movies and an extra box.

Total cost should be 110.24 but the offer is for 95.24.

I'll speak to the boss later!
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Old 26-03-2013, 12:14
56up
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Join Date: Sep 2005
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Any scope to re-negotiate this do u think with Virgin:

Bundle Charges

Talk Weekends
Fully Itemised Billing
T V Size: X L
2 Additional V Box
V+ HD Monthly Fee
TiVo Monthly Fee
Extra Set Top Box Discount
Broadband Size: L
Loyalty Customer

Bundle Charges total
54.14
Promotional offer(s)
CR 11.00


Total excluding line rental 43.14

(You'Re Receiving A 11 Loyalty Discount. If You Change Your Package You May Lose This Discount Which Will End 01-DEC-13 )

One of the extra boxes they gave without charge is in cupboard, we don't watch hardly any of the tv channels but the kids will lose a couple of the ones if we downgraded. Any advice or am I getting such a good deal that there is no scope to change?
We are on a similar package at roughly the same price and have the same note that our 11 loyalty package will be withdrawn at the end of November..

But it won't. If they try, I will cancel as I am well out of contract. I already have 2 Freeview PVRs, one of which has internet access. The TV has too, giving me access to ITV, BBC and channel 4 on demand. Much as I will miss the extra channels (especially HD) and the TiVo functionality, I never had it before and can live without it.

At the moment I can record 7 channels at once (the TV records too in HD), so losing 3 is not a real hardship.

With the savings I could afford to rent a couple of films every month and stil have extra weight in my back pocket.
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Old 26-03-2013, 13:34
bamindy
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Join Date: Jul 2007
Posts: 138
I'm out of contract next month and I've been offered 15 discount for 2 years (12 month contract though).

TiVo (500GB)
V+
V box
Sky Sports and Movies
Talk Unlimited
TV XL
BB XL (60Mb)

Caller Display (has been free for years!)

So in effect it is the Premiere collection with talk unlimited, Sports and Movies and an extra box.

Total cost should be 110.24 but the offer is for 95.24.

I'll speak to the boss later!
Hi Anap,

Did you phone retentions to cancel to get this deal? How did it come about?

We're on a similar package, although we have one V+HD box and XXL BB for 112 per month. Looking to cut that down a bit.

Cheers,
Bam
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Old 26-03-2013, 15:00
anap
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Location: Sunny Bristol
Posts: 3,641
I phoned retentions as I'm out of contract next month. I asked about VIP but they could give me a bigger discount with what I have now.
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Old 02-04-2013, 14:35
BigBmad
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Posts: 14,308
I have just moved back home after being at uni for 4 years and started sorting our terrible internet connection out because my parents ain't got a clue. Turns out our ancient Docsis 1 modem is to blame and they are now sending out a docsis 3 superhub.

Anyways looking at their bill they are paying

57.89 for

XL Phone
V+ HD box
Broadband (L) 10mb
XL TV
(This is with a 11 loyalty discount too)

Already changed to paperless billing, 1.75 easily saved. They rarely watch channels outside of what would be the Medium package and don't really use the phone.

What would be best to ring up to get the best deal retentions or customer service? Really all we need is medium TV, lowest phone package and I would like to push through to 60mb internet. Looking at deals for new customers this would cost about 42.50. Do you think its worth pushing through to see if they would offer a better deal?
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Old 06-04-2013, 16:53
BigBmad
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Posts: 14,308
Just got

60mb Broadband
M+ TV
M Phone
Tivo with free instillation

For 34.99, quite happy with that
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Old 09-04-2013, 12:07
anap
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Location: Sunny Bristol
Posts: 3,641
It transpires that the price of 95.24 I was offered is impossible! Now paying 100.15 for everything as it was (should be 110.24).
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Old 09-04-2013, 13:40
blueisthecolour
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Join Date: Mar 2004
Location: South
Posts: 5,429
Just got

60mb Broadband
M+ TV
M Phone
Tivo with free instillation

For 34.99, quite happy with that
Where did you see that offer BigBmad?
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Old 09-04-2013, 13:46
bamindy
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Posts: 138
It transpires that the price of 95.24 I was offered is impossible! Now paying 100.15 for everything as it was (should be 110.24).
Still a bit of a saving though. I'll need to call VM to get something off my bill. There are now too many decent offers to entice people over to other providers for them not to offer incentives to stay.
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Old 09-04-2013, 15:20
BigBmad
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Where did you see that offer BigBmad?
Got it through retentions. Had to play hard ball though. Set out what I wanted and asked how much it would cost, he originally just give me the price a new customer would pay and I wasn't having that

Then he offered 30mb and no Tivo for 42. Then I pulled out the long time customer card and Sky/BT name drop. He went away to talk to his manager and came back with that offer.

Shameless but if the offers are there
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Old 17-04-2013, 12:54
Pollyanna
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Join Date: Jul 2002
Location: Sitting in my chair
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I have been a long term customer for more years than I can remember.....(was previously Cambridge Cable then NTL). Have never phoned for any deals, but would like a V+ box. Do you think they'll do me any deals? Is it worth phoning. I currently am on:

Package 90.53 for:
Talk International
Talk Unlimited
Broadband M
Caller display and Voicemail (I have 2 telephone lines)
TV XL.

I notice on my last bill - there is a box saying with TV XL I get:

24 HD channels (which I don't) but do have an HD tv
Also says I get favourite Sky shows ready to watch with Sky Anytime - which I don't

Any help or advice would be gratefully appreciated
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Old 17-04-2013, 13:25
joshua_welby
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Join Date: Mar 2008
Location: London
Posts: 6,769

I have been a long term customer for more years than I can remember.....(was previously Cambridge Cable then NTL). Have never phoned for any deals, but would like a V+ box. Do you think they'll do me any deals? Is it worth phoning. I currently am on:

Package 90.53 for:
Talk International
Talk Unlimited
Broadband M
Caller display and Voicemail (I have 2 telephone lines)
TV XL.

I notice on my last bill - there is a box saying with TV XL I get:

24 HD channels (which I don't) but do have an HD tv
Also says I get favourite Sky shows ready to watch with Sky Anytime - which I don't

Any help or advice would be gratefully appreciated
Virgin stopped douing the V+ boxes sometime back, the only recording boxes they have now is the TiVo boxes, phone Retentions and get yourself a good deal

Sky Anytime is available on all Virgin boxes via the On Demand Menus

If you think that your box is past it's sell by date get a Tivo, as these are the only new ones Virgin does apart from the V HD boxes, I do not know what will happen when Liberty will take over Virgin at the end of July
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Old 17-04-2013, 13:49
IC89
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Join Date: Dec 2008
Location: Leicester
Posts: 1,298
I pay 76.40

L TV
L BB

(43.65)

Sky HD Premium
Sky Sports

(32.75)
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Old 17-04-2013, 13:53
Pollyanna
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Join Date: Jul 2002
Location: Sitting in my chair
Posts: 3,355
Virgin stopped douing the V+ boxes sometime back, the only recording boxes they have now is the TiVo boxes, phone Retentions and get yourself a good deal

Sky Anytime is available on all Virgin boxes via the On Demand Menus

If you think that your box is past it's sell by date get a Tivo, as these are the only new ones Virgin does apart from the V HD boxes, I do not know what will happen when Liberty will take over Virgin at the end of July
Thank you Joshua! The box I have at the moment is a silver Samsung Vbox. Sorry for being thick but presumably the Tivo would replace this old Samsung. I will take your advice and phone Retentions and let you know how I get on.
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Old 17-04-2013, 16:43
skidbhoy
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Join Date: Apr 2010
Posts: 20
Bundle Charges Total
Talk Weekends TV Size: X L 2 ADD Set Top Box(es) Broadband L (Up To 20mb) Loyalty Customer
Bundle Charges Total total
57.15
Promotional offer(s)
You'Re Receiving A Loyalty Discount It's For 11. If You Change Your Package You May Lose This Discount. Which Will End 18-DEC-13
Promotional offer(s)
CR 11.00
Phone line rental
Line Rental
Phone line rental total
14.99
Premium add-ons
Sports1,Sports2
Premium add-ons total
25.75
Your package total
86.89
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Old 18-04-2013, 00:19
BigBmad
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Join Date: May 2007
Posts: 14,308
I have been a long term customer for more years than I can remember.....(was previously Cambridge Cable then NTL). Have never phoned for any deals, but would like a V+ box. Do you think they'll do me any deals? Is it worth phoning. I currently am on:

Package 90.53 for:
Talk International
Talk Unlimited
Broadband M
Caller display and Voicemail (I have 2 telephone lines)
TV XL.

I notice on my last bill - there is a box saying with TV XL I get:

24 HD channels (which I don't) but do have an HD tv
Also says I get favourite Sky shows ready to watch with Sky Anytime - which I don't

Any help or advice would be gratefully appreciated
If I have worked it out properly for new customers your package would cost 81.99 a month and thats with a tivo box. So defiantly worth ringing up, remember to be a good haggler with them.

When my Mam rang up they originally offered her the deal of the new customers and a 50 installation charge for the tivo box. She said how she has been a customer for near 20 years ect. In the end they ended up knocking 11 off the deal and not charging the 50 installation charge.

The tivo box would replace your old box and you would be able to watch the HD channels and record tv. How fast is your internet currently running at. Worth noting that the slowest they do for new customers is 30mb and they would send you out a new superhub.

If the offers are there press for them
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Old 18-04-2013, 12:47
Pollyanna
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Join Date: Jul 2002
Location: Sitting in my chair
Posts: 3,355
If I have worked it out properly for new customers your package would cost 81.99 a month and thats with a tivo box. So defiantly worth ringing up, remember to be a good haggler with them.

When my Mam rang up they originally offered her the deal of the new customers and a 50 installation charge for the tivo box. She said how she has been a customer for near 20 years ect. In the end they ended up knocking 11 off the deal and not charging the 50 installation charge.

The tivo box would replace your old box and you would be able to watch the HD channels and record tv. How fast is your internet currently running at. Worth noting that the slowest they do for new customers is 30mb and they would send you out a new superhub.

If the offers are there press for them
Thanks so much for all your help! My Broadband says "up to 20 mb". I haven't phoned them yet, thought I would get as much info together before doing it.
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Old 18-04-2013, 22:48
joshua_welby
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Join Date: Mar 2008
Location: London
Posts: 6,769

Thank you Joshua! The box I have at the moment is a silver Samsung Vbox. Sorry for being thick but presumably the Tivo would replace this old Samsung. I will take your advice and phone Retentions and let you know how I get on.
Yes, the TiVo box will replace the old silver Samsung V box

Demand that you get the TiVo box free of charge
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Old 18-04-2013, 23:50
Timotei75
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Join Date: Aug 2008
Location: Sunny Stoke
Posts: 381
I pay 26p a month for my package, due to phenomenal negotiating skills.
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Old 19-04-2013, 13:40
bamindy
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Join Date: Jul 2007
Posts: 138
And Jedi mind tricks!
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