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Same HMV Same problems.


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Old 06-01-2014, 08:21
Adamsk
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Is HMV in trouble again after more people are Turing to digital downloads.
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Old 06-01-2014, 08:48
Anika Hanson
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Well to be fair to them they have now brought their prices down to within a reasonable range. However I have little incentive to shop in HMV. My nearest HMV is at least about half an hour away. Unless I really want a physical copy of something I'd rather download it or order it online.
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Old 06-01-2014, 09:32
Stuart1000
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Amazon's prices have gone up while HMV's have gone down. But I do think it is too little too late. People have had it drilled into them by the media that online stores will always be cheaper when, in reality, HMV matches if not beats online stores these days. A new album on iTunes/Amazon will set you back 8.99/9.99. HMV is often cheaper than this at 7.99. Not to mention you get a physical entity to hold rather than a few files on a hard drive.
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Old 06-01-2014, 10:05
AdzPower
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It's true that online is becoming more expensive.
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Old 06-01-2014, 10:48
Inkblot
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I did a bit of Christmas shopping there - got a 3-CD Peggy Lee compilation for 3.99 (4.99 on Amazon). Was more impressed by the attitude of the staff; I was looking for an obscure metal album (present for a relative) and the "metal guy" knew it and knew it was out-of-stock as soon as I asked. Given that I eventually had to order it from the US (Amazon UK also out-of-stock) that shows the staff are clued up, even if they don't have everything in stock.
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Old 06-01-2014, 11:58
ashtray88
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Amazon's prices have gone up while HMV's have gone down. But I do think it is too little too late. People have had it drilled into them by the media that online stores will always be cheaper when, in reality, HMV matches if not beats online stores these days. A new album on iTunes/Amazon will set you back 8.99/9.99. HMV is often cheaper than this at 7.99. Not to mention you get a physical entity to hold rather than a few files on a hard drive.
Maybe they should advertise this on TV?? I haven't seen any HMV advert for ages. Also, Amazon have got some bad press recently, they should seize the opportunity in front of them!
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Old 06-01-2014, 12:34
CLL Dodge
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Most people still buy music in physical formats. CDs are falling but vinyl is rising.

In the US digital sales fell last year as streaming took some of their market share.
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Old 06-01-2014, 12:56
dodrade
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Maybe they should advertise this on TV?? I haven't seen any HMV advert for ages.
There were several on over Christmas.
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Old 06-01-2014, 13:08
walterwhite
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It's true that online is becoming more expensive.
Really? Got an example of an album that can be bought cheaper in store than online?
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Old 06-01-2014, 14:20
Stuart1000
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Haim - Days Are Gone

10.14 on Amazon
4.99 in HMV (pre-sale it was 6.99)
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Old 06-01-2014, 18:36
TheTruth1983
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My nearest HMV is an hour and a half drive away and every time I have made the trip, they never had what I was looking for and the staff were useless.

Good riddance.
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Old 06-01-2014, 19:22
cris182
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The problem i had with hmv (dvd related but still) I saw a box set on amazon 5 series for 10.99. Hmv no longer allow you to see if they offer the same without a trip to the shop or a phone call....Amazon was a couple of clicks and delivered to the door. Hmv do not help themselves
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Old 06-01-2014, 20:56
SparklySwede
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I don't shop in my local HMV (Liverpool). I have not been in there for a while now so wasn't aware that their prices were getting better so I suppose that's something in their favour (though it's obviously not through their own choice and, frankly, it's too little too late), as I was under the impression online was still cheaper. That is something to bear in mind in future.

However I don't know what it's like in other HMV stores, but the staff in the Liverpool store are so rude! If you ask a question you're lucky to get a civil response at all, they all seem to be in competition to see who can be the most sarcastic or rude to a customer. I feel like they're looking down on me when I do have the misfortune to go in there. Frankly the best way to describe their staff is they are so up themselves I'm surprised they manage to find their way into work every day.

Of course there are odd exceptions to this. I was served by a pleasant young man the last time I was in there who was very helpful with helping me find a dvd I wanted for a birthday present. If I recall correctly he suggested some websites which might stock it as HMV did not, and I left the store wondering how such a polite and helpful young man was surviving in that environment. I also hasten to add that I have not been to other HMV stores to the best of my knowledge so know nothing of their staff, but the Liverpool staff frankly need a lot of training in customer service.

This is mostly off topic I guess, I just felt the need to rant. And perhaps raise the topic of their apparent lack of staff training which may be one of the reasons they were losing money? I would much rather just order online than deal with the rudeness of their staff even if their prices are now cheaper...
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Old 06-01-2014, 21:00
TheTruth1983
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The best record store I have ever been in was called Route 66 in Omagh. The staff were always so knowledgeable and friendly and they would bend over backwards to order in what you wanted when they didn't have it.

Sadly, they were killed off years ago by the likes of the supermarkets and the big record chains where the experience was nowhere near as good.
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Old 07-01-2014, 04:33
I IZ Ghetto
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Do you know what a question mark is.
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Old 07-01-2014, 10:58
TCD1975
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Haim - Days Are Gone

10.14 on Amazon
4.99 in HMV (pre-sale it was 6.99)
3.99 on Amazon Digital Download
http://www.amazon.co.uk/Days-Are-Gon...+Days+Are+Gone
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Old 07-01-2014, 11:09
x+y
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Yes....but we're talking the physical CD. Downloads are normally cheaper than the actual physical copy!
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Old 07-01-2014, 11:19
danom8
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It's not just Liverpool so. There are two stores I visited regularly in the past here in Dublin and they're both atrocious at providing any form of customer service. I was in one of the city centre stores last year looking to by a pair of Beats by Dre Headphones. They're definitely not cheap and I ideally wanted a black pair although they only had red on display. I asked a staff member if they had any black and he he cuttingly said no and continued walking by. I walked over to another girl and she gave me the same response. I then followed the first guy to the counter and asked him if the other city centre store had any in stock and his exact response was "Well you'd better go walking to find out".

It was appalling. Then when all of the stores closed down here I thought to myself "Good, maybe they'll learn a bit of customer service in future in the midst of a recession at Christmas.

Since then that City Centre store has reopened and surprise surprise, the staff are just as rude as ever.

With that attitude they won't be around for long this time either.
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Old 07-01-2014, 11:19
UrMyStar
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Do you know what a question mark is.
Do you?
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Old 07-01-2014, 11:25
Fred E Star
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Epic Fail!


Do you know what a question mark is.
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Old 07-01-2014, 11:26
darkjedimaster
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I went into HMV over the Xmas period & noticed that they were still charging ridiculous amounts for CD's that were not top 40 material, where as if I ordered that same CD's online, I would save a decent amount of cash. Also ever since HMV originally went tits up, their stock for some new releases has been atrocious. I wanted to get my Sister a couple of Stand Up Dvd's, (Greg Davies - The back of my Mum's head & Andy Parsons - Slacktivist), but was told by a sales assistant in HMV that they wasn't allocated any stock of those particular DVD's & wasn't sure if they would be in the near future. So I had no choice but to order them Online, not even the bigger rip off merchants WHsmith, had them either.
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Old 07-01-2014, 12:11
AdzPower
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Really? Got an example of an album that can be bought cheaper in store than online?
I was going to get a Justin Timberlake album, on amazon it was 12, in HMV it was 10.99, not a massive difference but still cheaper.
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Old 07-01-2014, 13:05
walterwhite
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Haim - Days Are Gone

10.14 on Amazon
4.99 in HMV (pre-sale it was 6.99)
It's 5 on Amazon, a whole 1p more.
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Old 07-01-2014, 13:06
walterwhite
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Yes....but we're talking the physical CD. Downloads are normally cheaper than the actual physical copy!
http://www.amazon.co.uk/Days-Are-Gon.../dp/B00BPQC1AK
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Old 07-01-2014, 15:14
TCD1975
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Yes....but we're talking the physical CD. Downloads are normally cheaper than the actual physical copy!
Not according to this guy they aren't ...

A new album on iTunes/Amazon will set you back 8.99/9.99. HMV is often cheaper than this at 7.99.
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