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Any news on iPlayer stuttering on Nexus 7


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Old 06-07-2014, 23:58
Y Me
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I'm surprised that there are not more threads about this on DS.

Just what is the BBC doing about it?

My Nexus 7 (2013) Wi-Fi experience so far:-

Received from Amazon and all good everything working well - very pleased with it.

BBC update the iPlayer but can't be bothered to update their security certificates so can't download programmes to watch later.

BBC eventually fix this and all OK for a while.

Along comes KitKat 4.4.2 and all still OK.

Along comes KitKat 4.4.3 and iPlayer now stutters at 15 minutes into any downloaded programme - may stutter on streamed programmes too - I haven't checked.

Along comes KitKat 4.4.4 situation as above.

What total ******* the BBC are for not being on top of this problem or at least keeping - what - millions of people in the dark about what is happening.

On the slim chance that anyone from the BBC is reading this - get off your arse and get the bloody iPlayer fixed.
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Old 07-07-2014, 06:10
blueblade
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I'm surprised that there are not more threads about this on DS.

Just what is the BBC doing about it?

My Nexus 7 (2013) Wi-Fi experience so far:-

Received from Amazon and all good everything working well - very pleased with it.

BBC update the iPlayer but can't be bothered to update their security certificates so can't download programmes to watch later.

BBC eventually fix this and all OK for a while.

Along comes KitKat 4.4.2 and all still OK.

Along comes KitKat 4.4.3 and iPlayer now stutters at 15 minutes into any downloaded programme - may stutter on streamed programmes too - I haven't checked.

Along comes KitKat 4.4.4 situation as above.

What total ******* the BBC are for not being on top of this problem or at least keeping - what - millions of people in the dark about what is happening.

On the slim chance that anyone from the BBC is reading this - get off your arse and get the bloody iPlayer fixed.
Doesn't affect streamed programmes.

BBC are trying to fix the issue - see here
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Old 07-07-2014, 22:38
Y Me
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Yeah! Except that limp wristed excuse was posted within days of 4.4.3 arriving en mass to Nexus tablets.

Can confirm it doesn't happen on streamed video - purely for testing purposes of course I watched Bargain Hunt today.
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Old 08-07-2014, 01:21
Brolac
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Live streaming did stutter for me on the rare occasion I tried it, however the downloaded programmes still stutter, that's a full four weeks now!
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Old 08-07-2014, 10:10
DangerBrother
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Live streaming did stutter for me on the rare occasion I tried it, however the downloaded programmes still stutter, that's a full four weeks now!


I have noted this as a drawback with the Nexus devices, because they are the first to get the latest android versions, unfortunately developers are often lagging behind.

Has been an ongoing issue it seems.
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Old 08-07-2014, 10:30
The Phazer
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I have noted this as a drawback with the Nexus devices, because they are the first to get the latest android versions, unfortunately developers are often lagging behind.

Has been an ongoing issue it seems.
It isn't "behind" in this case. Google introduced a number of bugs into HLS video streaming in Android 4.4.3, and there's quite possibly nothing that can be done until Google patch the OS.

(Or you patch out using the OS level video tools entirely, which is probably more than six months work).
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Old 22-07-2014, 22:22
Brolac
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(Cross posting this from my thread)

iPlayer update today with no change in the stuttering after 17 minutes.However I did uninstall both iplayer, and the Media Player with no difference in the fault with or without the Media Player App installed.

PS: iPlayer does stream OK, as it does play the downloaded file even when you're online and think you're streaming instead - so my mistake there.
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Old 21-08-2014, 17:37
Brolac
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Both the iPlayer and the media player apps updated the other day and still no fix for the stuttering, but did ensure they can't work seperately now???

That's a full 2 months and counting with this problem.Certainly not a good advert for Google Nexus tablets if you want to watch BBC progammes off line.

Who can I write to for official comment on this?
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Old 21-08-2014, 18:23
D_Mcd4
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Both the iPlayer and the media player apps updated the other day and still no fix for the stuttering, but did ensure they can't work seperately now???

That's a full 2 months and counting with this problem.Certainly not a good advert for Google Nexus tablets if you want to watch BBC progammes off line.

Who can I write to for official comment on this?
The BBC know about it.

http://iplayerhelp.external.bbc.co.u....3.3_downloads

There is a "contact us" link on that page if you want to try and contact them.
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Old 22-08-2014, 00:17
Brolac
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The BBC know about it.

http://iplayerhelp.external.bbc.co.u....3.3_downloads

There is a "contact us" link on that page if you want to try and contact them.
Really meant an actual person, as I've done the 'contact us' bit several times over this, and other iPlayer issues.
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Old 24-08-2014, 00:32
Brolac
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At 21:32 I received an email from the BBC iPlayer website which states:

Dear Mr *****


Reference CAS-2782585-MNSWHK


Thanks for your correspondence.


We apologise for the delay in replying to your e-mail. We realise that our correspondents appreciate a quick response and we’re sorry that you had to wait on this occasion.


I understand you’re continuing to experience difficulties accessing BBC iPlayer streams on your second generation Nexus 7 device.


All we can add is that we are continuing to raise this issue with Google.


We should update our FAQ when more information becomes available:


http://iplayerhelp.external.bbc.co.u....3.3_downloads


We also appreciate all feedback received and your enquiry will be used to inform a report which is sent to the BBC iPlayer team, including the head of BBC iPlayer. These reports help to improve and develop the BBC iPlayer service.


Once again, thanks for taking the time to contact us.


Kind Regards


Philip Young

BBC Audience Services

www.bbc.co.uk/iplayer
Notice they now say we are continuing to raise this issue with Google.
which is not the same as the previously stated; 'we are working with Google to fix this issue' which they are most definitely not.
I imagine Philip Young as a 'janitor' tasked with sending placating messages from the iplayer site to disgruntled consumers on the late shift. I'd appreciate a more honest approach saying something like ' Budget cuts mean we can't pay the app developer for the fix, besides it's Googles fault' or even better 'Try installing flash for your device and running the iPlayer site through your browser' that might not work but at least it would be a positive response instead of waiting 8 weeks plus for this mundane, unhelpful stock reply.
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Old 24-08-2014, 21:53
blueblade
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Maybe the Android L download, when it comes, will fix the problem.
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Old 25-08-2014, 00:12
Brolac
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Maybe the Android L download, when it comes, will fix the problem.
Those who have taken advantage of the early download of Android L say it doesn't fix this issue, from what I read.Which is again disappointing if true.
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Old 20-10-2014, 13:52
Gmitch2000
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Downloads that I made last week are still stuttering. Is everyone else with a Nexus 7 still having the same issue?
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Old 20-10-2014, 14:16
Brolac
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Downloads that I made last week are still stuttering. I
is everyone else with a Nexus 7 still having the same issue?
iplayer still stuttering on mine, though now it starts after 34 minutes of play.

Android L might fix it when it becomes available.
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Old 24-10-2014, 06:25
blueblade
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iplayer still stuttering on mine, though now it starts after 34 minutes of play.

Android L might fix it when it becomes available.
Yes, they've made some improvements which means you can now watch a 30 minute programme before stuttering starts.

link

........However, in order to improve the issue of programmes stuttering after about 15 minutes of playback, we've reduced the size of the download file for all programmes in the app. While this does not solve the problem completely it will allow the successful playback of a 30 minute downloaded programme as we continue to put pressure on Google to provide a permanent solution.
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Old 24-10-2014, 08:01
Brolac
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Aha... so that's what they did!

Great for Sky at Night and Detectorists, most other downloads are 1 hr and above.

I would have thought if lollipop will fix it Google would have said by now?
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Old 24-10-2014, 22:45
blueblade
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Aha... so that's what they did!

Great for Sky at Night and Detectorists, most other downloads are 1 hr and above.

I would have thought if lollipop will fix it Google would have said by now?
I doubt they'd be particularly interested eitherway.
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Old 25-10-2014, 08:08
Brolac
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I doubt they'd be particularly interested eitherway.
Probably.I'd imagine those of us who watch programmes on iPlayer regularly are quite
a small audience.Would you know if the problem is ASUS hardware related?
Or could this be overcome by a software update from a third party developer, I keep reading about?
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Old 25-10-2014, 12:05
blueblade
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Probably.I'd imagine those of us who watch programmes on iPlayer regularly are quite
a small audience.Would you know if the problem is ASUS hardware related?
Or could this be overcome by a software update from a third party developer, I keep reading about?
I don't know.

It's a pity they can't split some of the more popular hourly programmes into part 1 and part 2, so as to accommodate the android issues more easily.
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Old 27-10-2014, 19:07
Y Me
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Aha... so that's what they did!

Great for Sky at Night and Detectorists, most other downloads are 1 hr and above.

I would have thought if lollipop will fix it Google would have said by now?
I am beginning to think it is because the BBC, because of financial issues, won't re-jig their app.
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Old 28-10-2014, 00:34
Brolac
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I am beginning to think it is because the BBC, because of financial issues, won't re-jig their app.
Possibly as well.It's odd that no one is letting on to which corporation is responsible!

edit:and why my typing is disruped by this foums software!
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Old 28-10-2014, 00:40
Brolac
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odd was included, and there's a t missing!!!
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Old 28-10-2014, 08:48
Anika Hanson
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I used it last week and it worked perfectly for me on my Nexus 7 2013.
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Old 28-10-2014, 10:12
Brolac
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I used it last week and it worked perfectly for me on my Nexus 7 2013.
Probably either a 30 minute programme, or there are some that I notice aren't as distracting as others.One I saw was the excellent Human Universe where Brian Cox's delivery seems to sync between the stuttering.
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