Ebay problem, seller wants more P&P
Hi, sorry for staring another thread about Ebay, but I need a little advice.
I took a phonecall this morning for my son who won an item a couple of days ago, it is a heavy item and the seller had £15 P&P listed, my son paid and now she is saying that she went to the post office and they wanted £25 to post it, and she wont send the item unless my son agrees to pay the extra.
She has said that if it is not acceptable that she will cancel the transaction and refund him, but he really wants the item, but isnt prepared to spend another £10 on postage, as it was not the original agreement.
What are his rights conscerning this? I have never come across anyone wanting more money after the sale for P&P, when I sell things, I always post them regardless of whether they cost me more.
She wants an answer tonight my text or email, my son is desperate for the item( he is autistic and I dont want him to be taken advantage of by the seller) and wants to give her the money, but I am loathe to let him do this.
Thankyou in advance.
I took a phonecall this morning for my son who won an item a couple of days ago, it is a heavy item and the seller had £15 P&P listed, my son paid and now she is saying that she went to the post office and they wanted £25 to post it, and she wont send the item unless my son agrees to pay the extra.
She has said that if it is not acceptable that she will cancel the transaction and refund him, but he really wants the item, but isnt prepared to spend another £10 on postage, as it was not the original agreement.
What are his rights conscerning this? I have never come across anyone wanting more money after the sale for P&P, when I sell things, I always post them regardless of whether they cost me more.
She wants an answer tonight my text or email, my son is desperate for the item( he is autistic and I dont want him to be taken advantage of by the seller) and wants to give her the money, but I am loathe to let him do this.
Thankyou in advance.
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Comments
if not then definitely report to ebay for non-performing seller
even 20KG is only 14.95 standard parcels. or tell her you will get a courier to pick it up at your expense and then use shiply or sendit quick and they will pick it up for about a tenner.
failing all that you can report her but you cannot force her to sell.
http://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUs&wftype=2016&rcode=IV%25P20073&subject=Seller%20Non-Performance&bcrumb=+Home+%3E+Help+%3E%A0Rules+and+Policies%A0%3E%A0Rules+for+Sellers%A0%3E%A0Seller+Non-Performance&instruction=&expirationDate=
http://www.shiply.com/ebay-couriers-delivery-services.php?ref=798488&gclid=CLXB-t78racCFcsb4QoddkASBw
£15.00
United Kingdom
Economy Delivery (Royal Mail 2nd Class Standard)
Within 7-9 working days
* Estimated delivery dates - opens in a new window or tab include seller's dispatch time, and will depend on postal service selected and receipt of cleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
No other options. She said it weighs about 3 stone! ( its an old video recorder) and that she doesnt want to post it and lose money on the P&P.
Never used a courier like that before, I will look into it
Thanks for the replies
tell her to wrap it and send a courier to collect. I would give a neg when you finish to warn others and at the same time report her to ebay.
You can simply list your ebay item number they will automatically know what size/weight it is (if the listing is correct) then different couriers will bid for the job. My friend just got a huge pushchair delivered from an ebay seller from Aberdeen to Manchester for just £15
Good luck
http://www.shiply.com/
I would rather lose a little on the final price than mess a buyer about.
Blimey! That's some video recorder. Isit made from granite or something!?!
TBH, it sounds like the seller is trying to profit from the p&p.
I would get on to ebay about it.
Its a vintage one
This is what I told her, I said his funds are resrricted, and she just said'well I will refund him if he doesnt want to pay'but he already has paid!
She misjudged P&P, not your fault.
Get a courier to collect it and drop it off to you at your expense, and get her to refund the postage amount.
Old stuff was surprisingly heavy by today's standards - our first VCR was a Sony C5 in 1982, which according to this spec sheet weighed 15.5kg (the burglars still managed to get it over our back wall!).
I think at this point I would give the feedback as a negative stating 'refused to send unless I paid an extra £10 postage than listed' and do a non performing seller report to ebay, it may make her change her mind to get mutual removal of feedback. If not, then get a refund and find a better seller.
Same here. Sometimes I've made a mistake on P&P estimates, but have always sucked it up.
However, if it would still be good value at 25 pounds P&P and it would be hard to find elsewhere and your son really wants it, maybe you could offer to split the difference with them (and then leave 'em neg when it's all over)
I know ebay put maximum P&P costs on some types of items. I know they do for DVDs. I wonder if they said £15 was the max, she put it in then found it cost more?
I'm sure, actually, when I tried to sell my Wii (with balance board) on ebay £15 was the limit... In the end I sold it locally by pick-up so never had to see if £15 was enough.
visit www.parceltogo.com
Ask her to use that?
Arrange your own collection with the courier and make the saving yourself:D