Physical address for complaints anyone?
Osusana
Posts: 7,509 Forum Member
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Hi there - won't go into detail but was switching to VM from Sky, installation almost done on Friday when they tried to con me on a package previously agreed and would not budge - I cancelled the package.
I am subsequently left with lots of cabling I don't want, a V+ box, remote and HD cable that the engineer would not take away. Plus a HUGE grievance that I want to write to them about.
Their website only supplies email addresses
I have searched for a physical address and there seem to be 2 options - Swansea and Wythenshawe? But people have said that Swansea don't reply (even if sent recorded).
Has anyone got a tried and trusted physical address please?
PS - Sky were brilliant when I phoned them and asked to be reactivated, won't be trying to leave again!
I am subsequently left with lots of cabling I don't want, a V+ box, remote and HD cable that the engineer would not take away. Plus a HUGE grievance that I want to write to them about.
Their website only supplies email addresses
I have searched for a physical address and there seem to be 2 options - Swansea and Wythenshawe? But people have said that Swansea don't reply (even if sent recorded).
Has anyone got a tried and trusted physical address please?
PS - Sky were brilliant when I phoned them and asked to be reactivated, won't be trying to leave again!
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Comments
Wharfdale Rd, Winnersh, Wokingham, Berkshire RG41 5TZ
Head office (and legally registered office) is in Hook http://shop.virginmedia.com/the-legal-stuff/virgin-media-registered-office.html
Swansea address is the main post room, so will redirect all post to the correct area based on the letter
neil.berkett@virginmedia.co.uk
They usually call back within 24hrs. Might be best to go to the top if its a high level complaint?
Thanks to all - this is particularly helpful.
I will email to this as well - it's more of a 'you struck a deal with me and then reneged on it' complaint, but the way that the (Indian) call centre dealt with it, was shocking to say the least.