Virgin freezing my modem for 30 minutes at a time!!!!! Extreme traffic management.
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[Deleted User]
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Ok for the past couple of months I have had some strange problems with Virgin, i'm on an XL broadband package and have been upgraded from 60 to 100mb, however whilst I have no speed complaints I do have some weird management complaints. I can surf, netflix etc with no problems but every now and again I loose my connection for no reason at all, no amounts of reboots will reset even though all the lights are on. I have worked out what it is, I am using Supernews and SABnzb when I start downloading (during the evening mostly) my connection dies. So I started making a few notes. It seems this is extreme traffic management from Virgin I have noted that each disconnection lasts EXACTLY 30 mins and have timed this on several occasions to the second. Tonight had been surfing since 5, then started sabnzb at 6.20pm. By 6.24 I had downloaded over gig and pop total disconnect cannot access anything, I kept rebooting the modem (about 20 times) but I knew the result before it happened, at 6.54 it rebooted and I could access the internet again. This has to be Virgin and I would like to hear a response? I'm not against traffic management but killing my service is a joke. Not to mention that XL originally had no management according to my contract. Anyone else getting this.
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That is not traffic management as you only lose speed in your case reduced by half which would not be that bad, you are losing your connection so the is more likely to be a fault on your connection which will require you to ring Technical Support on 151 from a Virgin Media phone line or 0845 454 1111 from any other phone line or mobile phone.
You gotta let us vent Pete:D Ive been venting plenty about VM in recent weeks!!
I know that this is not a VM forum but someone might have had this issue before and be able to tell them how to fix an issue without contacting VM.
You want a quick fix then either ring in or try the community forum as both will be quicker than waiting for an answer on here.
If you consistently download/stream way too much, you get a warning by post. if you do no heed that warning they can in some cases cut you off.
supernews is usenet and I believe if you are downloading lots on that during peak times and netflix'ing as well this can be detected. if used on a daily basis they will throttle you.
you not received a letter? it might be coming in the post.
it doesn't your right, however, if VM deem that you are downloading too much they can cut you off just like that.
Not saying its a fault because it can be, and most likely is.
However they can cut your config in your superhub just like that.
To the OP, when it does this, what colour is the DOCSIS Light? (the top one) is it blue or green?
if its green and the middle led is also green and steady then you are online but CUT, if its blue then the line is there but a problem.
if that middle LED thats green is blinking then there is a sync issue.
I did work for them as a broadband technical advisor until made redundant from the Albert Dock last February and little has changed since then.
My light at the top is blue, I'll call 151 later.
Last year I discovered Netflix and after having it for a month and a half & using websites like nzbmatrix we got a letter thought the post saying we had become heavy users so I got ride of Netflix. As nzbmatrix went boobs up the other month I signed back up to Netflix unfortunately some else in the house has discovered bit torrent and there has diffenatly been a drop in speed/quality so I'm expecting another letter real soon lol.
you realise that nntp is heavily managed during the evening, it applies to all service levels including XL. On the website it there is no minimum they will manage you to.
Two things, set sab up to kick off downloads after midnight and second, I have heard that if you throttle nntp to less then 50% of your max bandwidth then VM won't traffic manage you though I can't confirm this.
Some people are saying its helps, others (like myself) not so much. In reality VM know if you are connecting to a usenet provider by IP address. SSL won't help in that situation.
The biggest factor that I am aware of is simply how congested your area is.